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Jwkrocks's profile

Contributor

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3 Messages

Wed, Feb 7, 2018 12:27 AM

*Feee on demand movies with the cinema box ? There aren’t any what a joke on us !

I have installed the directv cinema box. I go to free on demand movies just to find out they are not free. What joke, Ha Ha Ha on me 

Accepted Solution

Official Solution

DIRECTVhelp

Community Support

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16.8K Messages

5 years ago

Hello @Jwkrocks,


I certainly understand that you do not want to pay any more for onDemand content that you were told would be free.  I have confirmed that we do not include any hidden charges for onDemand movies, so I would be happy to clarify what you may be seeing.


The selection of free onDemand movies you have access to depend on your package.  In most cases, if you have subscribed to a channel, you will have access to their onDemand offerings.  Generally, the only reason you would be charged to view free onDemand offerings. In order to watch any onDemand content, free or paid, you need to have a compatible receiver, an internet connection that is going to that receiver and is at least 2mbps, and have advanced receiver functionality active on your account.  If any of these are not active, then you will be prompted to fix the situation. Please review the prompts that your receiver is displaying when attempting to access your free OnDemand movies to find out why it is not currently available. Thank you very much.


Kayleigh, AT&T Community Specialist

Contributor

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3 Messages

5 years ago

Thanks , however I do have an internet connection I do have an advanced receiver and I even with you explanation it is still bogus . I still am unable to access any free movies if I just go to on demand and scroll to free movies there are not any. I do totally understand how it works with channels that I subscribe to. However I have not found a single free move by just going to on demand . I am totally disgusted with the way this has been presented to the public and I am a very loyal to directv. Thanks

litzdog911

ACE - Sage

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43.7K Messages

5 years ago

Movies from channels included in your subscription package are free.   Movies from channels not part of your package are not free.  Just because there's nothing under the "Free Movies" doesn't mean there aren't any free movies.   That's just a menu issue. 


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