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Chingaso's profile

Tutor

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2 Messages

Sat, Jul 30, 2016 6:15 PM

GenieGo PC app video is just black screen

Genie go (on windows 7 ultimate 64bit) will usually just show a black screen when trying to play out of home video, but occasionally the video will appear.  Even when video shows, there is a short blast of the audio at the beginning, then there is no sound at all.

Accepted Solution

Official Solution

Tutor

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2 Messages

6 years ago

I reset the genie go transponder thing once I got home and it works now.
DIRECTVhelp

Community Support

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16.8K Messages

6 years ago

Hi @Chingaso,

 

We apologize about the issues, but we will be glad to help. Do you notice this issue on all your devices. Make sure that you are on a good connection with enough bandwidth to support the service. Also, are you using any 3rd party equipment to connect your devices?

 

-ATTDIRECTVCare


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