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Community Support

Community Support


620 Messages

Wed, Aug 10, 2016 8:48 PM


Have NFL SUNDAY TICKET questions Or Need DIRECTV Service Help?


Welcome to the DIRECTV Troubleshooting Hub!

Find Helpful Information to Improve your DIRECTV Experience! 


We understand our members need assistance! We have some helpful information below for our DIRECTV members!


DIRECTV Service Troubleshooting


DIRECTV Viewing - Symptoms:

  • Loss of picture
  • Missing Local Channel
  • Error codes (771, 775, 721, 722, 927, No Servers Detected)
  • Audio Trouble
  • Receiver not Connecting to the Internet

Remote - Symptoms:

  • Unresponsive Remote
  • Slow Remote
  • Need to Replace The Remote
  • Need to Program Your Remote

DIRECTV Everywhere and Mobile DVR - Symptoms: 

  • Streaming Issues
  • Trouble Accessing The App
  • Trouble Downloading From The DVR
  • Issues Logging Into The App
  • Browser Troubleshooting 


DIRECTV Billing or Reward Card

Help with your Money Concerns:  

Billing - Learn how to pay and view your bill.

Rewards - Learn how to redeem your rewards


Technician Appointment

Getting help with your Technician Visit:  

Tech Visit - Find out how to manage your appointment:

  • Check Your Appointment
  • Reschedule Your Appointment
  • Cancel Your Appointment
  • Check Status Of Your Appointment 

-ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T or DIRECTV employee, and the postings on this site are my own and don't necessarily represent AT&T's or DIRECTV's position, strategies or opinions.

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Need help with your DIRECTV account? Check out the information above!


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New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.