Have NFL SUNDAY TICKET questions Or Need DIRECTV Service Help?

Welcome to the DIRECTV Troubleshooting Hub!

Find Helpful Information to Improve your DIRECTV Experience! 

We understand our members need assistance! We have some helpful information below for our DIRECTV members!

DIRECTV Service Troubleshooting

Troubleshoot:  

DIRECTV Viewing - Symptoms:

• Loss of picture
• Missing Local Channel
• Error codes (771, 775, 721, 722, 927, No Servers Detected)
• Audio Trouble
• Receiver not Connecting to the Internet

Remote - Symptoms:

• Unresponsive Remote
• Slow Remote
• Need to Replace The Remote
• Need to Program Your Remote

DIRECTV Everywhere and Mobile DVR - Symptoms: 

• Streaming Issues
• Trouble Accessing The App
• Trouble Downloading From The DVR
• Issues Logging Into The App
• Browser Troubleshooting 

DIRECTV Billing or Reward Card

Help with your Money Concerns:  

Billing - Learn how to pay and view your bill.

Rewards - Learn how to redeem your rewards

Technician Appointment

Getting help with your Technician Visit:  

Tech Visit - Find out how to manage your appointment:

• Check Your Appointment
• Reschedule Your Appointment
• Cancel Your Appointment
• Check Status Of Your Appointment 

-ChrisZ, AT&T Community Specialist