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babaoriley12's profile

Contributor

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2 Messages

Mon, Feb 26, 2018 1:38 AM

Is anyone else having a Dolby Digital sound cutout on HBO Premium Channels

I have an intermittent audio problem on HBO channels. The sound drops out and then returns during movies. I switch to other non HBO channels and there isn’t any problem.

DIRECTVhelp

Community Support

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16.4K Messages

5年前

Hello @babaoriley12,


I agree it’s unusual for HBO to drop audio like this.  Here are some reasons why this may happen and what to do about it.



Most channel specific issues are because of a problem with the data they have sent us.  These get resolved as soon as the data issue is corrected, which means the problem should be temporary. Just in case you’re still having trouble, I have provided a few specific suggestions.


If you have a Genie 2 and you're experiencing audio issues, then this is a known issue. Several of our customers have been reporting various audio issues with the Genie 2, especially Dolby digital audio.  The good news is a fix for the issue is on the way.  The newest software updates have fixed most audio issues, so please make sure your receivers are connected to your broadband internet connection so the software update can be sent to you as soon as possible.  In the meantime, I have also heard reports stating turning off Dolby Digital fixes the issue temporarily.


If you don't have a Genie 2, or if our updates don't fix your issue, then you should look into common audio issues and how to fix them.  Audio issues on your receiver’s end can be channel-specific, so it is worth trying every possible fix you can.


Please let us know if you have any questions or concerns in the future, and we would be happy to help. Otherwise, I hope you have a fantastic upcoming weekend!


Kayleigh, AT&T Community Specialist

Contributor

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2 Messages

5年前

Instead of the sound cutting out on HBO only, the sound cuts out intermittently on all channels, now! I have changed all hdmi cables, interconnect rca cables, and speaker cables to no avail. It seems to be a Dolby Surround issue because when I listen to the sound on tv only, there is no cutout. When I turn on my home theater system with DD to enjoy Dolby sound, cutouts begin with no consistent rhythm. This issue is really irritating when trying to watch a movie or program in Surround Sound! I replaced my Home Theatre Receiver to also and the same thing happens.

Contributor

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3 Messages

5年前

Any update on a time frame of the fix for the intermittent audio issues? 

 

I just posted on another thread about this issue.

https://forums.att.com/t5/DIRECTV-DVR-Receivers/AUDIO-CUTS-OUT-WITH-HS17-GENIE-2-SERVER-AND-C61K-4K-MINI-GENIE/m-p/5460314#M239100

Tutor

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1 Message

4年前

Our household is experiencing the same issue but it only happens in one room. The room has a sony tv with lg soundbar/sub. The issue occurs whether listening through surround system or tv only with soundbar off. I think it only happens on hbo...and most frequently hbo recorded to dvr. It also only happens on programs with dolby digital...older programs without dont experience the sound issue. Turning off dolby digital does solve intermittent dropout problem but drastically reduces sound quality so it is crackly like a phonograph with a bad needle.

Teacher

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1 Message

4年前

Still the same problem on HBO! 8-7-18!

Tutor

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6 Messages

3年前

I'm experiencing all kinds of sound problems through my AV receiver. Happens mostly on certain channels (Comcast sports, MSNBC and a few others). I've tried swapping cables and rebooting with no luck. Sound will clip sometimes and sometimes just drop out completely. I have to rewind a few seconds to get the sound back. Super annoying. 

New Member

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2 Messages

2分前

Did you ever get this resolved?  I’m having the same issue on HBO East and Epix only.  


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