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rlmyers
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Scholar

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113 Messages

Sat, Oct 23, 2021 8:04 PM

Issues with a Season record or Series Record!

It is really annoying when you set a Series, or a Season to record and the Genie fills up your playlist with Pay-Per-View episodes.

This happens all the time.  Trying to record reruns of a series on the channels I get, and the DVR records episodes on pay-per-view, Channel 1998, TV Shows.  I have to delete all those episodes, and could very easily start watching something that I do not want to pay for.  I only want to record from channels I receive that are my servies, not a bunch of useless pay-view-selections.

There needs to be a way to exclude channels from ever recording.

Also another annoying issue with Series recording when you only wants to save 10 episodes, the Genie wipes out the older episodes with newer.  You should be able to choose what epidsodes you want to keep.

I find Direct TV Season record features not well thought out, and it seems Direct TV never fixes anything for their customers.

It understandable why so many people are leaving.

shannon02

ACE - Expert

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15.3K Messages

1 m ago

Set up the series using the guide.

rlmyers

Scholar

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113 Messages

1 m ago

That would be fine but let's say you want to record only episodes from season 3, for example Big Bang.  You need to use All Seasons, select Season 3, and you get All Episodes of Season 3 on pay-for-view 1998, and no episodes from other channels in your lineup.  This is annoying.  It should be fixed.  I do not see a work around unless you want to record all 12 seasons of from guide channels.  And if you want only to keep 10 episodes the Genie deletes the oldest episodes and you are stuck the same newer shows every time. This is not a well thought out record feature of Genie.

sandblaster

ACE - Expert

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1.3K Messages

1 m ago

I don’t believe there is a dvr from any provider that does what you want.

DIRECTVhelp

Community Support

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12.1K Messages

1 m ago

Hi @rlmyers, we valuate our customers feedback, thanks for bring this to our attention.

You can manage your DVR recordings by setting up the series using the guide.

Series can be stored up to 30 chapters, as soon as the serie achieved the maximum number of chapters, when a new chapter is recorded the oldest will automatically be erased to save DVR memory space.

You can learn more about your DIRECTV HD DVR "here"

Also thanks to @shannon02 & @sandblaster for their prompt and accurate answer, we really valuate your work.

Please let us know if you have any other doubt or question, we are here to help.

Luis, DIRECTV Community Specialist


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