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abrah248's profile

Contributor

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1 Message

Fri, Feb 9, 2018 6:41 PM

LOGin problems when authenticating directv account

I have been having troubles logging in to online stream services such as fox sports go. When redirected to the directv login page to authenticate my account. I receive this message. Sorry. Something went wrong. Please try again later. Started two weeks ago. I have be able to login in the past to view live programs on web sites as fox sports go. The problem is not with their site but with your login screen that I am redirected to. 

DIRECTVhelp

Community Support

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15.3K Messages

Il y a 4 y

Hello @abrah248,


I certainly understand how important it is to be able to use all of our content provider’s websites, and I would be happy to help you get this issue fixed.  Since this is a common issue, I wanted to take the time to provide you with some information.


Quite a few of our customers have been having issues like this.  The login issues you’re having are because your DirecTV account information is not updating in several of our systems. Several of our customers have been able to fix this by resetting their password or updating their contact information in their DirecTV accounts to force it to update, and then trying again.  Please let me know if this works for you as well.  Thank you very much.

Kayleigh, AT&T Community Specialist

Contributor

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2 Messages

Il y a 4 y

Same problem. Signed in to att.com (my att) and when clicking on watch Directv I am redirects to Directv.com and asked to sign on again but goes back to the sign on page when I enter ID and password. Spoke to multiple people but no one seems to know anything. After 1 hour on the phone last night was told the problem was that I was trying sign in from my laptop. He said as of last year access is only through phone or tablet. What?? I don't think that is correct (still shows on website you can access/watch on a computer). Downloaded app on my phone to check but still not able to sign on. Called another person (another frustrating hour) who told me (after emailing me my access ID and sending me a temporary password to change my password for the 3rd time that day) the app may be temporarily down so sign on with my laptop (that the last person told me was not available anymore) but that still isn't working. Transferred to expedited service twice but still no solution. I suggested they check my Directv account to see if sign on was locked somehow. Now after hours on the phone I am to call the "unlock department" at another number. Don't have high hopes of help there either. Can't wait to finish my contract. This is not the only problem I have had. Signed up for 2 year price lock but went up after about a year and still fighting for that. Same thing, different story every time I call. BBB and state consumer affairs/law options next stop I guess.

Contributor

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2 Messages

Il y a 4 y

Reset password multiple times and that did not help. After I asked for my directv account to be checked to see if it was locked, I was given a phone #for the "unlock dept" 800-988-4642. Wasn't looking forward to calling and spending another hour on the phone but my sign on problem was fixed almost before I explained what has been happening with my online/phone access. Was asked to sign in and was surprised it worked! Was told a "refresh" was done to my account. Someone needs to educate the support people that this could be a solution for some having a similar problem. Would save multiple hours of phone calls and frustration.

Tutor

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4 Messages

Il y a 4 y

So , 7 days ago i called with the same problem, I can log in in MY ATT but not in my DIRECT TV app, the couldn’t helped me afte reset pw and put me in escalation to be call and fix in 48 hrs, nobody called so i called again and the same , and called and called and called more than a dozen of your employees had told me to do the same and nothing. Escalation means “ I gave up, bye” “nobody will call you but let me tell you that they will” . This is ridiculous!! Better Business Bureau is my next step, because this is fraud, I’m paying for a service I’m not having. I’m because I’m not an isolate case , that means it is a massive fraud . Your tech support is worthless, and your customer service is absent. Hope this is solve in 48 hrs, that means 9 days for me. 

Contributor

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2 Messages

Il y a 4 y

Same problem here. Spoke with 8 different people. They couldn’t even grasp what I was saying. [Per Guidelines:  Keep it Relevant and Appropriate]. They told me the problem started in May. But, after researching I saw post from people as far back as January.

Contributor

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2 Messages

Il y a 4 y

I tried your suggestion and it did not work.

Tutor

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2 Messages

Il y a 4 y

This DID NOT WORK!!!! I have spent countless hours on the phone and the online chat trying to resolve this issue. I cannot login to my third party apps: ESPN, Fox Sports, NBC Sports, FX, Starz and MORE. I try to login to the Directv app on my phone and it attempts to open the U-Verse App for me to download.  I AM PAYING TONS OF MONEY TO HAVE ACCESS TO THESE.  Everyone gives a different excuse, a different number to call, I was even told twice that I would be reached out to via email (which never happened of course). This is absoultely ridiculous.

 

I've changed my password, I've tried the "Unlock Department", reached out via Facebook Messenger.  This is the most asinine company I have ever dealt with. 

 

 

Contributor

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1 Message

Il y a 4 y

Same issue here. This has been going on since att and direct tv merger. The user ID should be the user ID not password. That is the standard log in for att.  But it keeps asking for an email address. Then when you enter the email and password it continues to say try again later even we I try later. If you try the user id you get wrong user id message. 

Contributor

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1 Message

Il y a 4 y

Unfortunately, I just stumbled into this problem myself. Ordered DTV on Tuesday night. Watched through app on iPad on Wednesday and Thursday, and today, I became trapped in the godforsaken sign in loop on directv.com/entertainment - the site I get to after clicking "Watch TV" from my AT&T log in page (which is NOT myattzone.com as the chat rep told me).

 

 The chat person also told me that my account had been closed today by me. I called a different number which was sales and the man said that my account had not been closed. I found that "unlock department" number on this thread and tried that, and he transferred me to technical support which repeated the same steps that he had and everyone else.

 

I've been on the phone and chat since 5 p.m. EST. It is 7:57 p.m. EST. I've changed my password at least 876 times, but that has nothing to do with the fact that the code that is running the redirect is JACKED UP.

 

My install isn't until Tuesday, but I wanted to stream before then. Now, I am seriously thinking of canceling within the window, especially after seeing all the threads about how this is an unsolvable issue. I've had DTV before The Merge and loved it. I survived without streaming then, but since I'm paying for it now, I'd like to use it.

 

Tutor

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3 Messages

Il y a 4 y

Hi all.  I have been stuck in this horrible sign-in loop since 5/30/2018.  I tried calling then and again the next day for multiple hours each and NEVER got a resolution.  I have some time today (9/7/2018) so I figured I try again.  This time, I was only on the phone for about 10 minutes and they said they'd escalate it for me since I have called in before.

So, I asked how long before I expect a call back.  One week!

Tried calling the 800-988-4642 number next to see if I could get any further.  They said they could see there's a problem, but it sounds like they're just as lost as everyone else is.  They couldn't do anything so I'm just going to wait and see if I actually get a call back.

Tutor

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2 Messages

Il y a 4 y

Hi everyone! We were able to find a solution so perhaps this will work for others... I think a few reasons were:

 

1. We used to have AT&T U-Verse and had an att.net email address that was associated with U-Verse.

2. That same att.net email address was used for our AT&T internet service as well.

3. We signed up with Directv using the att.net email address to bundle our services.

4. There was no problem logging into our apps (ESPN, Fox Sports, and mostly other sports apps were what we started having the issue with) until a few months ago - perhaps with the Directv and AT&T servers were combined?

 

Here is what helped us! I don't have the exact steps to do it because my Mom was the one who stumbled across it and made the changes. She was able to change her login from the att.net email address to just a plain login (Example: Shelbyiscool instead of shelbyiscool@att.net). Now the tricky part, when going to authenticate logins for apps, we usually used our iphones to go to the internet address provided, type in the code and then we were prompted by a Directv login screen to enter an EMAIL ADDRESS and password. On our phones, if we tried to enter the login (Shelbyiscool) we would get an error that said it must be a valid email address.... HOWEVER on my Moms Samsung phone and when signing in to authenticate on a laptop, when asked for an EMAIL ADDRESS at login, we simply typed in the regular login (Shelbyiscool) and it worked!!!  We have had no issues since.  I hope this is able to help someone!!

CRed19

Teacher

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10 Messages

Il y a 4 y

I found a way around the login loop. Set up a secondary user under your ATT account. you can do this under your profile. Make sure you assign a different email address to this new user. Once you do all that, sign into directv with your secondary user credentials

 

the only thing I am having trouble with now, is the actual streaming part. It is not registering that i have flash enabled. so I have to figure that out now. but at least I can login to directv now. no thanks to tech support, I figured that one out myself.

Tutor

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1 Message

Il y a 4 y

Just had the same issue - can login to att but not dtv via the dtv app on my iPhone. Changed password three times but no joy.

 

Called the number in post 3 above. The tech sent me a temp Id and password that works but ONLY for dtv.  Must use my att ID/password to get into my att account and another one to get into dtv. 

 

This is garbage,  but at least it works. 

 

 

Tutor

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2 Messages

Il y a 3 y

Adding the secondary user on the Directv profile, then using that email address to login to Starz & HBO fixed my login problem.  Still can't login using my main Directv login but at least I can now get in.  At&t/Directv is absolutely the worst at customer service and I have been going rounds with them.  They say they create escalation tickets, then they magically disappear with no resolution/phone call/email or any contact in trying to fix this issue.  Thankful for this forum where I was able to finally get some sort of solution!!!

Contributor

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1 Message

Il y a 3 y

How/Where do you create a secondary user on the Directv profile?  I went into 'My Account' 'My profile' but I can't find where you can add the secondary user.

New Member

having chat with DTV now - had them reset all the overlapping logins. gave me a link to DTV here:

 

https://www.directv.com/DTVAPP/login/login.jsp

 

 

and ATT here: www.att.com

 

OK, this is a RIDICULOUS solution (duct tape and chewing gum) BUT most of us have more than  one browser. DO NOT use the  same bropwser for DTV as you use for your wireless ATT.

 

clear the cache and cookies from two browsers

 

log in to the DTV link on one browser

 

Log into your ATT account in the other browser

 

(again AFTTER you clear the cookies and cache)

 

NEVER log into both addresses in the same browser (or you will get an endless login error loop with either landing page and you can actually function again on a DTV page, and vice versa. 

 

if you have already screwed up what you think your login credentials are from the endless loop and suggestions about merging,  then go to Chat ton a DIRECTV website (not ATT) AND to GET a chat option, click links like you are interested in "becoming" a customer - that initiates a chat bubble......they want money, not problems so pretending you are signing up is the only way I saw a chat bubble.,  Whatever he did, my old DTV login credentials were brought back up. 

 

Here is a bit of the initial conversation I had in chat if it helps as a script:

 

 

Me: hi alex. I have been a directv customer since the 1990s. I have been an ATT cellurar customer since then as well. I have NOT been able to access my directv account online and get stuck in an endless loop of errors for over a year now. therefore I have not been able to use my directv service online at all - its confused between ATT/DTV and my account and ive followed ALL the instructions

Alex: Please don't worry. I can help you with that.

 

Alex: Before we continue, please click the arrow icon above to move our chat to its own window. This will prevent our chat from getting disconnected.

 

Alex: Can I get your account number or phone number affiliated with your DirecTV account?

 

Alex: Could you please help me with the first name, last name and zipcode associated with your account?

 

Alex: I'm also clearing the sync issues on your login to the app and the online account.

 

 

I hope this helps - get them to "clear your sync issues" via DIRECTV chat

clear your cache and cookies in two browsers

access ATT in one browser ONLY

Access DTV in a different BROWSER (not window, butactual Browser)

 

and hopefully this ridiculous workaround will help a little for now.....

 

 

 

 


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