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620 Messages

Tue, Aug 29, 2017 3:10 PM

NFL SUNDAY TICKET - DIRECTV Troubleshooting

 

Football_Field.png

 

Get Back Into The Game!

 

If you are having trouble watching your favorite team on DIRECTV, resetting the receiver, securing cable connections, or making sure your TV is on the right input can normally resolve this and more!   

Foul.png Types of Personal Service Fouls 

  • Loss of service (picture and sound)
  • Picture Pixilation and Freezing
  • Missing Channels (Local Channels) 
  • Audio Loss/ Issues
  • Remote Control function
  • Internet Connectivity
  • Guide Issues
  • Feature Issues with recordings and box features

 

How to reset the receiverThe quickest way to resolve most service issues

To reset the receiver you can either:

  1. Unplug the receiver from power for 15 seconds.
  2. Press and hold the red reset button located near the access card.

 

Unable to see DIRECTV NFL SUNDAY TICKET Channels or Guide

If you recently purchased NFL SUNDAY TICKET and are unable to see the channels, unplugging or refreshing the system may resolve this.  

  1. Power: Unplug the receiver from the wall outlet for 15 seconds and plug it back in.
  2. Refresh your service and follow the instructions.
  3. You may need to perform Step 1 and Step 2 in conjunction fully resolve this.

NoteIn some instances, you may not have these channels, log into your account at www.DIRECTV.com to verify and order! 

 

Cable connections and power

Verify all connections (wall to the receiver, receiver to TV) are placed firmly into the device. If the cables going from the wall to the equipment are damaged and believe this is causing loss of service, chat with us.

 

Composite to Composite.jpg  HDMI to HDMI.jpg

 

Check the power cord and make sure it is firmly plugged into the wall outlet. In some instances, a light switch controls power to an outlet. Make sure it is on. We recommend plugging the receiver into a dedicated outlet.

 

No input message or blank screen

In rare instances, the input can be changed by accident. You may bump into the TV or sit on the remote. To fix this, select input on the TV or remote until you see a picture. It can take a second or two for the picture to populate so don't rush through. You may need to use the remote that belongs to the television and not the DIRECTV remote. 

 

If the above does not help and service and weather is not an issue, feel free to chat with our support teams by clicking here. Also, Dish Alignment could be a factor, this article has information on how to check. 

 

 

ChrisZ, AT&T Community Specialist 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T or DIRECTV employee, and the postings on this site are my own and don't necessarily represent AT&T's or DIRECTV's position, strategies or opinions.

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Community Support

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620 Messages

4 y ago

Were you watching the game and having service trouble or losing signal? Check out some helpful tips above!

 

Don't have it? Check out our DIRECTV NFL SUNDAY TICKET - Football Is Back Baby article!!

 

ChrisZ, AT&T Community Specialist 

Contributor

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1 Message

4 y ago

I'm getting Red Zone; but can't tune any of the games. All I get is either a blank screen or message asking me to subscribe. Customer Service verified my subscription and tells me it's working. But I can't get the games.
DIRECTVhelp

Community Support

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12.1K Messages

4 y ago

Hello Rshackle99.


Some problems were identified regarding Red Zone which has been corrected. If you are still experiencing this problem during the next viewing, please click here to send us a message.


-AT&T Community Specialist

Contributor

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1 Message

3 y ago

My NFL Sunday ticket is not working. I get a blank screen and then a message that tells me to purchase the game for $49.99.

New Member

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1 Message

1 y ago

My sunday ticket was auto renewed for the season. I was billed the first payment 3 weeks.  Football Sunday is almost over and I still can not log in.  Call customer service is no help.  You sit on hold for 45 mins with no help.  Such garbage service.  I’d appreciate some help 

New Member

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1 Message

1 y ago

My NFL Sunday ticket has not worked for 3 consecutive weeks. I’ve wasted 7 hours on the phone. 2-3 hours every Sunday. They are able to turn it on eventually. But only after I miss part it all of the games. I know already by checking the app that is turned off again this week. So what can be done. I want to avoid spending another Sunday on the phone. 

New Member

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1 Message

2 m ago

We cannot access our NFL Sunday Ticket channels. We have ticket for our first year for free, it has worked up until this week. But now the channels won't work and are asking us to pay the fee to view. Been on hold for over an hour.

DIRECTVhelp

Community Support

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12.1K Messages

2 m ago

Hey @HouseFisch123, we're happy to help!

Please create
a new detailed post and we'll check on your NFL SUNDAY TICKET subscription.

Thank you.

Benjamin, DIRECTV Community Specialist

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