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Srbmaddie's profile

Contributor

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3 Messages

Sat, Dec 22, 2018 12:40 PM

Nick Jr

Trying to stream Nick Jr on roku.

 

directtv is listed as a provider but the login screen it sends you to after typing in the access code does not accept the new AT&T access ID.  Our account was forced to upgrade to the ATT site and the logins we used to use on the directtv site don’t work anymore

 

as a result, we are unable to stream nick Jr even though directtv is a listed provider and it is part of our subscription package

 

anyone find a workaround?

 

 

Accepted Solution

Official Solution

DIRECTVhelp

Community Support

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10.8K Messages

3 y ago

Hi there @Srbmaddie

 

Thanks for reaching out! DirecTV is not available on Roku, since it's a satellite service and not built for streaming to a television. However, DirecTV Now can be streamed on Roku. Here's some information if you're interested. We apologize for any inconvenience this may cause you. If you have any other questions, let us know!

 

Aminah, AT&T Community Specialist

Contributor

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3 Messages

3 y ago

Sorry but that’s not what I was trying to accomplish. I was trying to use my direct tv credentials since I’m a paying customer to access streaming content on Nick jr.  you have the options there. The Nick Jr support team says it should work, but your login screen doesn’t accept the new ATT access Id credentials. 

Catscents

Scholar

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67 Messages

3 y ago

Have you tried the Nick Jr app with credentials on a different device to see what happens? You could also try deleting the app on Roku and trying again. It’s very frustrating when this stuff doesn’t work and it should be. 

Contributor

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3 Messages

3 y ago

Thanks for the response. Yes. I’ve tried on computers, phones and tablets
too. When you try to activate using direct tv as the provider, it takes you
to a direct tv login page which only allows you to login with direct tv
credentials. Since our account was forced to update to an att access ID,
the direct tv credentials stopped working on that login page.##- Please
type your reply above this line -##
Catscents

Scholar

 • 

67 Messages

3 y ago

That is such a bummer. We use the Nick Jr and Disney apps on Roku as well, using the DirecTV login. I’m sure once we get switched over we’ll be having the same issue. 

 

I have one more thought - is your username an email address? Sometimes the system doesn’t like emails and if you change it to a username instead of email that may fix it. On the flip side of this - if your login is a username and not an email, but try changing your username to an email address and see if that fixes it.

 

If that doesn’t work I hope in time this will get fixed!!



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