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New Member

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1 Message

Thu, Oct 21, 2021 8:19 PM

Pixelation on NBC4 in Washington, D.C.

Is anyone else having pixelation issues with NBC4 in Washington, D.C.? It’s been happening now for several weeks. I’ve had my system checked by a Directv tech and my lnb was replaced, but the issue persists.

DIRECTVhelp

Community Support

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12.2K Messages

1 m ago

Hi @barrydrucker012153 , thanks for bringing this to our attention.

I want to confirm, that there are no outages or know issues ongoing.

Sometimes there is pixelation for weather, nearby appliances and competing signals. Appliances and other electronic devices located near your TV or receiver also emit radio waves that can interfere with your Tv signal, resulting in pixelation, ghosting or blurred images.

Feel free to reach us back if further help is need. We'll happy to help you!

Tatiana, DIRECTV Community Specialist 


DIRECTVhelp

Community Support

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12.2K Messages

1 m ago

Hi @Wannabe32 we are here to help.

We understand the importance of the NBC4 channel for you. Let's try to Reset your receivers to see if that helps to correct the pixilation. 

Let us know how it goes. 

Catalina, DIRECTV Community Specialist. 

DIRECTVhelp

Community Support

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12.2K Messages

1 m ago

Thank you for keeping us updated, @Wannabe32.

In order to review more options for your situation, could you please confirm whether you are experiencing pixilation on other channels?
If so, are they national or locals?
Do you experience this situation with all your receivers?

Juliana, DIRECTV Community Specialist 


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