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Yogi55
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Tutor

 • 

16 Messages

Thu, Apr 1, 2021 12:21 AM

Receivers not found after lates iOS app upgrade

After the recent direct tv app upgrade this week my receivers do not show up anymore. I tried to re add one with IP address and validates, but disappears if you close and the open the app again.

anybody else seeing this

running 14. 5 iOS 

DIRECTVhelp

Community Support

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15.6K Messages

1年前

@Yogi55, we are happy to help with your Direct TV and app connection.

 

As @Peds48, suggested to

  • Go to your IPad settings and find the Direct TV app icon.
  • Click on it and select "clear log in @ start up".
  • This will force the app to re-sync with the Direct TV servers.

If you have a genie HD DVR(HR44 or later), you can register your device to your receiver(s) to stream live channels and access your DVR playlist. To register, make sure your mobile device is connected to the same Wi-Fi network as your receiver and:

  1. Open the Direct TV app on your device.
  2. Select Watch on phone/tablet(or applicable device).
  3. Select Watch Your DVR.
  4. Choose the My Download tab.
  5. On the registration page, select Get Started and follow the prompts.

Tips: If you have trouble registering your device, confirm access to external device on your receiver. Go to Settings>Whole-Home>External Device>External Access>Allow.

 

If you don't have a Genie HR44! No worries Learn more about Genie DVR options.

 

Let us know if you have further questions.

 

OlajideB, AT&T Community Specialist.

Yogi55

Tutor

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16 Messages

1年前

Thanks, I tried the below recommendation, no change

  • Go to your IPad settings and find the Direct TV app icon.
  • Click on it and select "clear log in @ start up".
  • This will force the app to re-sync with the Direct TV servers.

I do have a genie and it was set up to download and watch on my IPad and was working until the latest app upgrade.

I can see all of my receivers from each other, so Whole- Home network must be working. The app just can find any of the receivers even though they show up under receivers available on your network, with all red dots. I can validate a receiver and then it goes back to red on next app startup.

DIRECTVhelp

Community Support

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15.6K Messages

1年前

Let's continue troubleshooting @Yogi55.

 

Have you removed the app and then reinstalled it back? Cleared cookies and cache?

Did you confirm your devices are connected to the same network as your receiver for device registration?

 

Have you reset your receivers? Many issues can be fixed by resetting and reauthorizing your receivers.

 

Kanesha, AT&T Community Specialist

Yogi55

Tutor

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16 Messages

1年前

 

thanks here is feedback on recommendations:


Have you removed the app and then reinstalled it back? Cleared cookies and cache? Yes no change

Did you confirm your devices are connected to the same network as your receiver for device registration? Receiver is hardwired and IPad is connected via WiFi to the same router. Also this all worked before latest app upgrade.

 

Have you reset your receivers? Many issues can be fixed by resetting and reauthorizing your receivers. Yes no change 

FYI iPhone is behaving the same after latest app upgrade

DIRECTVhelp

Community Support

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15.6K Messages

1年前

Hello @Yogi55, Thanks for reaching back out.
 
To better understand what might be causing this error, please try logging in from a different device and see if the issue still persists. You can also get the DIRECTV app on your other device here.

In the meantime, please check if your iPad has any software update available. If there is a software update available for your device, update it to the latest software available.
 
Please let us know if this helps.
 
-Prapti, AT&T Community Specialist.
Yogi55

Tutor

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16 Messages

1年前

I have only two devices a Ipad and Iphone and both have the latest software released for them and they both both behave the same after upgrading the Direct TV app to the latest release this week. Before this there was no issue on both devices. Can you send me a later version of the Direct TV app to see if that fixes the issues

sandblaster

ACE - Expert

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1.6K Messages

1年前

They can’t send you an earlier version and even if they could, how would you install it? I was going to say no issue on my devices but it looks like I don’t yet have the latest update and I’m not going to force the update to find out.

DIRECTVhelp

Community Support

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15.6K Messages

1年前

We want you to get back to watching your favorite programming @Yogi55!

Although we are unable to send you versions of the DIRECTV app, you can double check 'Settings' and receive information on the current version 

Keep us posted on how it goes!

Lee AT&T Community Specialist 

Yogi55

Tutor

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16 Messages

1年前

Yes I would recommend that you do not upgrade the app until they resolve this issue.

Teacher

1年前

I am seeing the same problem, both on an iPad and on an iPhone.  But I can't specifically tie when it started to an app update.  I did see three app updates about a month ago, currently running 5.25.504 on the iPad and 5.25.502 on the iPhone.

Same behavior on both devices.  App reports no receivers found but the receiver (HR54) appears with a red dot on the iPad and is greyed out on the iPhone.  I can manually enter the IP address and validate successfully on either device and the app connects to the receiver.  But it disappears again if the app is closed and restarted.

I've tried all of the suggestions above, none corrected the problem.

Is there an update to the status of this problem?  Is it it something that was brought about by an app update or something else?  Is there a app update in the works to correct the problem?

Yogi55

Tutor

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16 Messages

1年前

I am still seeing the same issue and am wondering if a fix is in the works...

Yogi55

Tutor

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16 Messages

1年前

Just a quick update the App upgrade that came out two days ago still did not resolve this ongoing problem,.

Teacher

1年前

The app upgrade didn't resolve the problem for me either.

shannon02

ACE - Expert

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16.3K Messages

1年前

This is not a private post do not post any info here.

Yrral0

New Member

1年前

this issue is not resolved. why do you need my account number?  my DVR has software upgraded on 6/9, i amusing the latest version of the App. my DVR is set to share.


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