Recording "Stopped By Server"
I got a new Genie 2 install yesterday. Was told by the rep and the installer that this was a game-changing upgrade and I was going to have an amazing experience.
I set up a recording of a basketball game - added my usual additional hour to the programming. Several hours later, I sat down to watch it. The recording ended at 1:57 - somewhere early in the third quarter. Frustrating as (Edited per community guidelines). I saw two other recordings, so checked out the second. It was about 30 minutes of a black screen with the DIRECTV logo. No programming at all - Stopped By Server.
The third recording was the remainder of the game, basically the last three minutes of the game plus the additional time I'd added on the back end. I essentially lost about 1/4 of the game, and had to attempt to access it across three recordings.
All the recordings say they were "Stopped By Server".
We are using AT&T Fiber (1 GIG).
- What does this mean and it it avoidable/correctable?
- How the f*ck is this an "upgrade"?
Spoke with a couple reps who couldn't give me a straight answer. The customer service at DirecTV continues to be some of the worst, made-up (Edited per community guidelines) on the planet. I've wasted countless hours on the phone with this mess. Hoping someone can explain things here.