registering a complaint
I realize Covid has greatly affected all areas of our economy and society. As a customer of Farm Bureau insurance, they early on sent their customers rebates of 40% of their premium because vehicles weren't being driven as much as normally. Covid has greatly impacted your programming in that customers paid for sports packages when there were no sports, and now that new programming is not available as usual, you are rerunning the same programs repeatedly and yet charging the normal service fee. You call it "encore" viewing. Please consider that while you cannot change the fact that new programs are not being produced, you are doing your customers a great disservice by continuing to charge them the normal rate and not offering normal programming. A rebate would be appropriate and the fair thing to do.