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Z

New Member

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2 Messages

Thu, Oct 14, 2021 6:08 PM

Season and episode number information not appearing anymore

Hello, I noticed last night that for most channels the season and episode number information no longer appears anywhere.

I tried resetting the box, but it still isn't showing the season and episode number information like it used to.

litzdog911

ACE - Sage

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40.8K Messages

2 m ago

DVR model number?

Try resetting this way ....

Perform a keyword search for CLEARMYBOX

This will reset the box and the Guide Data.

DIRECTVhelp

Community Support

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12.1K Messages

2 m ago

Hey ZeeBow, we're here to help. Please share what channels you are referring to.

New Member

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2 Messages

2 m ago

Well this is strange (but good), I just got home and am no longer having this problem. No clue what happened, I still have some recordings that do not list the season or episode from when it was not working correctly; 'American Horror Story' episode 'Blue Moon' was recorded on Wed, Oct 13 at 6:58pm and it still doesn't show season or episode information, the same thing with an episode of 'Dark Side of the Ring'. All the channels seem to be displaying the information perfectly fine now. Strange...

At least I don't feel completely crazy as I saw that a few other people posted on Reddit that were having the same issue, lol.

https://www.reddit.com/r/DirecTV/comments/q7qyxd/did_these_guys_just_get_rid_of_season_and_episode/

Thank you for the responses and your time though, I appreciate it.

Have a great night!

(edited)

DIRECTVhelp

Community Support

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12.1K Messages

2 m ago

Hey @ZeeBow.I'm glad you were able to sort this out. Feel free to reach us back if you require support in the future, we're here to help!


Fernanda, DIRECTV Community Specialist

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