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trhusker
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The 5th element!
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New Member

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11 Messages

Sat, Jul 30, 2022 5:29 PM

SL5S4NR3-01 not sending signal

It has worked for years camping with no internet. Not sure if I changed configuration? SWM or Multi - Switch?

Accepted Solution

trhusker

New Member

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11 Messages

2 m مضت

I would like to update everyone. I installed 21v power inserter and new LNB and have steady signal of 97. Thanks for quick response and thorough answers.

litzdog911

ACE - Sage

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43.4K Messages

2 m مضت

What's the exact error message?

What DVR/Receiver are you using?

What type of satellite dish?

trhusker

New Member

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11 Messages

2 m مضت

Correct not sending. receiver is H21 - 100. message 775. Slimline oval dish.

detuch254

ACE - New Member

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2.1K Messages

2 m مضت

That LNB is a SL5 SWM and it requires a power inserter. Have you verified that you have a 21V SWM power inserter in/line? If not, the H21 will throw error 775 because the dish isn’t getting power. If you do have the power inserter, rerun satellite setup. Go to Menu, Settings & Help, Settings, Satellite, and Repeat Satellite Setup. Press the DASH (-) button for confirmation and choose SWM rather than Multiswitch. For LNB type you choose SL5 SWM. You should be able to click Signal Strength in order to aim the dish if it isn’t already aimed. If it is aimed, choose ‘Continue’ to complete the setup.

(edited)

trhusker

New Member

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11 Messages

2 m مضت

This has been working for years without power inserter? Is something Direct TV has changed lately? 

DIRECTVhelp

Community Support

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16.4K Messages

2 m مضت

Hello @trhusker, you came to the right place for help!

The error code 775 means that your DIRECTV receiver is having trouble communicating with your satellite dish. Let's start working on a fix by following the next troubleshooting steps.

Share with us if the issue persists, we'll be here to help.

Julian, DIRECTV Community Specialist

trhusker

New Member

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11 Messages

2 m مضت

How can I get power inserter? Lowes have them?

detuch254

ACE - New Member

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2.1K Messages

2 m مضت

@trhusker a power inserter is required because without it the SWM LNB does not get power. At this point, perhaps the LNB is burned out because you never used a power inserter. At that point, you may have to get a brand new LNB and 21v power inserter.

You can buy a power inserter on Amazon. Here’s the link:

https://www.amazon.com/Formerly-DIRECTV-Volt-Power-Inserter/dp/B005AME7Y8/ref=mp_s_a_1_3_mod_primary_new?crid=29DF2V0LR6WSY&keywords=swm+power+inserter&qid=1659206717&sbo=RZvfv%2F%2FHxDF%2BO5021pAnSA%3D%3D&sprefix=swm+power+%2Caps%2C58&sr=8-3

(edited)

trhusker

New Member

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11 Messages

2 m مضت

Thank you very much. I will try and let you know.

DIRECTVhelp

Community Support

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16.4K Messages

2 m مضت

You're always welcome @trhusker!

Please give it a try to the steps we sent you, and let us know how it goes. We'll be here to continue working on a solution together.

Julian, DIRECTV Community Specialist

litzdog911

ACE - Sage

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43.4K Messages

2 m مضت

Does your Slimline dish LNB have FOUR or ONE coax output connector?  If it has 4, then you do NOT need a SWM Power Inserter to use the H21 HD Receiver. The correct setup setting would be "Multiswitch".  If it has ONE connector, then it is indeed a SWM dish and requires the Power Inserter. 

trhusker

New Member

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11 Messages

2 m مضت

One connector. Thanks!

DIRECTVhelp

Community Support

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16.4K Messages

2 m مضت

@trhusker you can connect with us in a private conversation to explore the available options for your equipment. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums), to get started.

By the way @detuch254 and @litzdog911, thanks for supporting our Community Forum.

Julian, DIRECTV Community Specialist

detuch254

ACE - New Member

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2.1K Messages

2 m مضت

@litzdog911 the reason I said SWM was because that LNB model number the OP listed is indicated as SWM per pictures online as well as on Solid Signal.

SL5S4NR3-01

litzdog911

ACE - Sage

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43.4K Messages

2 m مضت

Right, @detuch254 

Just wanted to be sure. 


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