Contributor
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3 Messages
This program cannot be streamed from your DVR right now
I am travelling with my fully registered iPAD using the DIRECTV ipad app and receive the errorr message above.
I have: 1 Rebooted my iPAD twice.
2 Signed out and back into my account.
3. Deleted and reinstalled the app.
4. Re-register my IPad
5. I also cannot watch live TV error indicates another device is streaming. Im the only user.
I can, without issue
1.) Stream Net Flix and Amazin Prime.
2.) Stream video stories from NY Times.
My home internet speed is 300MBS. dowload.
What is the issue. Currently this App is a waste of time to use.
Accepted Solution
Official Solution
litzdog911
ACE - Sage
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44.3K Messages
4 years ago
You'll need to reset your Genie DVR. Of course, that's hard to do if nobody is at home.
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balagon
Contributor
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3 Messages
4 years ago
play DVR content remotely. So while 5 devices can watch live TV only 1 can
watch a DVR program. Two of us travel a lot so we were excited to record
and watch our programs remotely. Registering multiple devices w the DVR can
cause a conflict. My iPhone works fine watching DVR but my iPad can’t
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balagon
Contributor
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3 Messages
4 years ago
remote registered devices. The error message should be improved as it is
confusing to the user.
As written the use of the words “right now” seems to indicate the issue is
temporary. But its not. I would propose. “This program cannot be streamed
from your DVR due to a conflict between registered devices on your
account.” Then a link should be provided for the user to access to receive
more detail. While this won’t fix the problem the user/customer while
perhaps not happy won’t waste time attempting to troubleshoot.
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