Tiger vs. Phil 4k problems
Watching in 4k but continue to have sound dropouts and screen dropouts for 2-3 seconds every couple of minutes. I've rebooted and continue to have the same issue. No problems on the HD channel. Using Genie HS17/100.
4 years ago
Hi There! @kitchmd
Thank you very much for the posting. We understand that you are having a problem with the sound and picture dropping out every few seconds on the 4k Channel.
We can try to help the best that we can.
You have stated that you have already rebooted and that is the first step. Now the next thing that you are going o do is try and HDMI reset. Follow these simple instructions:
Try these troubleshooting steps first. Also was this a rental or a PPV(Pay Per View) purchase sporting event?
Please lets us know if these steps work for you.
Matthew, AT&T Community Specialist