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C

New Member

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1 Message

Monday, November 28th, 2022 2:50 PM

Tv screen frozen and Genie mini remote unresponsive

I paused live tv show. When I later pressed remote to continue show, only a dong sound and screen frozen. Tried switching channels, guide, etc. Nothing changed. I checked streaming and that works but when i switched back now there is no audio when I press remote, screen still frozen. 

detuch254

ACE - New Member

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3.3K Messages

2 months ago

What is the receiver model? Remote model? Has this been an issue in the past? Are you using external speakers or the TV speakers? Try a red button reset of the Genie Mini as well as the main genie HD DVR receiver.


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