Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

P

New Member

 • 

2 Messages

Sunday, November 20th, 2022 8:18 AM

Watching recording on DirecTV stream app on demand error

When watching recording on DirecTV stream app for Apple TV having DIRECTV satellite service, I get the error on some recordings.

”Unavailable on this Device.  We couldn’t play this recording because there is no On Demand option.  It is still available on your home DVR”.

Is this a limitation of using the directv app?  FYI I am a DIRECTV satellite customer.  

DIRECTVhelp

Community Support

 • 

16.9K Messages

2 months ago

Hi @purello, we are here to clarify your questions regarding DIRECTV App.

At the moment it's only possible to watch your recording on the App if you download it or if the On demand version of the program you recorded is available. Remember that the features on the app may vary depending on the type of service.

We'll take your feedback, so we can improve our service, and have it working in the best way.

Luna, DIRECTV Community Specialist



Jrandomuser

ACE - Expert

 • 

689 Messages

2 months ago

Moving the thread to the satellite forum, where you might find more help.

New Member

 • 

1 Message

2 months ago

I am experiencing the same issue. I am also a Satellite subscriber.  This is a big gap in functionality and a terrible customer experience.

New Member

 • 

2 Messages

2 months ago

Agree 100%.  Without this functionality, watching recordings is practically doa.  Some work, most don’t.

New Member

 • 

1 Message

2 months ago

I'm confused. I use to be able to download the recording to my tablet and watch it. Now there is no option to download and it can only be watched if there is an on demand option? The DTV apps have always been very slow resource hogs that make them almost unusable, now they are unusable 


NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.