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Salterpaddy's profile

Tutor

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7 Messages

Saturday, November 3rd, 2018 2:42 PM

Why is it so slow

I was told this is faster than cable but it’s horribly slow can’t even see tv shows available without waiting and waiting and waiting 

Accepted Solution

Official Solution

litzdog911

ACE - Sage

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44K Messages

4 years ago

Model numbers are on the rear/bottom panels, or near the access card.

You can reset the boxes using the red button.  You main Genie DVR reset button is near the access card.

 

 

litzdog911

ACE - Sage

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44K Messages

4 years ago

More details please ....

DVR/Receiver model numbers?

Do they all have this problem?

When was your equipment installed? 

When did the problem start?

Have you tried resetting your equipment?

 

Tutor

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7 Messages

4 years ago

It was installed on the 23rd of October and I’m not sure what ya mean by are they all slow? And where do I find the model number?

Tutor

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7 Messages

4 years ago

It is a genie based on my bill 

Tutor

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7 Messages

4 years ago

It’s been since day 1 and I haven’t found anyone helpful to tell me how to do anything with it so I don’t know how to reset it yet

Tutor

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7 Messages

4 years ago

It wasn’t solved yet

litzdog911

ACE - Sage

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44K Messages

4 years ago


@Salterpaddy wrote:

It wasn’t solved yet


Please answer the previous questions and we'll try to help.

 

Tutor

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7 Messages

4 years ago

image.jpg

 

 

Tutor

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7 Messages

4 years ago

Will that help?

litzdog911

ACE - Sage

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44K Messages

4 years ago


@Salterpaddy wrote:

Will that help?


No. That's your home modem/router.  Need your DirecTV equipment model numbers.

 


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