Tutor
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7 Messages
Why is it so slow
I was told this is faster than cable but it’s horribly slow can’t even see tv shows available without waiting and waiting and waiting
Tutor
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7 Messages
I was told this is faster than cable but it’s horribly slow can’t even see tv shows available without waiting and waiting and waiting
Accepted Solution
Official Solution
litzdog911
ACE - Sage
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44.9K Messages
5 years ago
Model numbers are on the rear/bottom panels, or near the access card.
You can reset the boxes using the red button. You main Genie DVR reset button is near the access card.
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litzdog911
ACE - Sage
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44.9K Messages
5 years ago
More details please ....
DVR/Receiver model numbers?
Do they all have this problem?
When was your equipment installed?
When did the problem start?
Have you tried resetting your equipment?
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Salterpaddy
Tutor
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7 Messages
5 years ago
It was installed on the 23rd of October and I’m not sure what ya mean by are they all slow? And where do I find the model number?
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Salterpaddy
Tutor
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7 Messages
5 years ago
It is a genie based on my bill
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Salterpaddy
Tutor
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7 Messages
5 years ago
It’s been since day 1 and I haven’t found anyone helpful to tell me how to do anything with it so I don’t know how to reset it yet
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Salterpaddy
Tutor
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7 Messages
5 years ago
It wasn’t solved yet
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litzdog911
ACE - Sage
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44.9K Messages
5 years ago
Please answer the previous questions and we'll try to help.
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Salterpaddy
Tutor
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7 Messages
5 years ago
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Salterpaddy
Tutor
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7 Messages
5 years ago
Will that help?
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litzdog911
ACE - Sage
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44.9K Messages
5 years ago
No. That's your home modem/router. Need your DirecTV equipment model numbers.
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