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rockymtnhiker's profile

Contributor

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2 Messages

Tue, Oct 20, 2020 12:46 PM

Why is Picture Quality Low on some Starz channels?

Picture quality on the TV this morning (not online) on a few of the Starz channels is worse than awful.  It looks like 480 resolution.  A couple of the Starz channels looked okay, but a few were terrible and clearly not HD.  Yes, I know how to set the resolution.  I had to rent the same movie on Vudu so I could get good picture quality.  Viewed through the DTV app these movies looked fine, but on the TV they were extremely low resolution.  These were movies filmed in the last 2 years, so no reason to have such poor resolution.  Is this a DirecTV problem?

DIRECTVhelp

Community Support

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16.8K Messages

2 years ago

Let's work on the picture clarity with you @rockymtnhiker.

  • This issue was only limited to one room or was multiple rooms impacted?
  • Do you recall which channels and programming were impacted because like you said some were and others were not?
  • Have you checked these channels since then and are you still seeing the picture issue?
  • Is your equipment internet-connected and did you search if there was an on-demand version of the movies to see how they played?

We will be here to continue working on the issue once we have more information to support you @rockymtnhiker.

 

Bryan, AT&T Community Specialist

teetertotter

ACE - Teacher

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478 Messages

2 years ago

Yes, a few of them are NOT HD quality.  Those that don't have HD will not have the "HD"  letters

(edited)

Contributor

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2 Messages

2 years ago

They are ALL HD according to DTV.  No problem viewing them in HD online at DTV app, just not coming in HD on my actual TV.  Has to be a problem with their broadcasting.  

Juniper

ACE - Expert

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17.1K Messages

2 years ago

What models are your boxes?

Do they each have the issue, or just certain ones?

Have you tried both resolution setting options (front of box and in menu)?

There is no guarantee that resolution through DirecTV app and receiver will be the same for all programs. Also the app is for on the mobile device only, not for TV use.

Contributor

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2 Messages

2 years ago

I only have one box.  Yes, I tried all the display settings.  I know how that works.  It didn't matter what I chose, they were all terrible.  HR44-500 model

Juniper

ACE - Expert

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17.1K Messages

2 years ago

Just checking on the settings as some don't know about both physical controls (available on most boxes) and menu settings. By "all" display settings I take it you made sure it is set to "Hide SD Duplicates" then.

I would toggle guide from "Hide SD Duplicates" to "Hide HD Channels" and then after exiting menu completely going back in and changing it back. Sometimes this reminds the box which version of a channel to pull in.

Verify coax is finger tight and then red button reset the box. Failing that the next step is unplugging power for at least a minute. That dumps the guide data so downloads it fresh (within 24 hours) and clears any bad data that may be stuck in memory.

With that I would also refresh service authorizations to be sure. www.directv.com/refresh

After reset and/or power cycle, I would verify the display settings are still set correctly just in case.

DIRECTVhelp

Community Support

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16.8K Messages

2 years ago

Hi, @rockymtnhiker

 

Can you give examples of the channels you're seeing issues with? 

 

We want to make sure we're on the same page. All of STARZ is HD but most of STARZ ENCORE is SD. I've listed them here for you just to make sure. 

 

Starz East HD (Ch. 525)
Starz West HD (Ch. 526)
Starz Kids and Family HD (Ch. 527)
Starz Comedy HD (Ch. 528)
Starz Edge East HD (Ch. 529)
Starz InBlack HD (Ch. 530)
StarzEncore Cinema HD (Ch. 531)
StarzEncore East HD (Ch. 535)
StarzEncore West SD (Ch. 536)
StarzEncore Classic SD (Ch. 537)
StarzEncore Westerns SD (Ch. 538)
StarzEncore Suspense SD (Ch. 539)
StarzEncore Black SD (Ch. 540)
StarzEncore Action HD (Ch. 541)
StarzEncore Family SD (Ch. 542)

 

Let us know if any of the HD channels listed here are part of the problem.  

 

Raychel, AT&T Community Specialist  

New Member

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1 Message

2 months ago

Yes I find Starz shows extremely blurry!?!

DIRECTVhelp

Community Support

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16.8K Messages

2 months ago

We want you to enjoy the best picture quality with your service @MicheleN

Please confirm if this is happening with all your receivers.

You can also try resetting your receiver to fix pixilation or picture issues.

Let us know how it goes.

Jersson, DIRECTV Community Specialist

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