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C

New Member

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3 Messages

Sun, Nov 7, 2021 8:30 PM

Why when watching CBS, does the video freeze every 3 - 5 mins?

Every 3 -5 minutes while watching CBS the screen freezes but the audio keeps playing fine. It doesn't do this on any other channel. It does it on both of our TVs. I've totally reset all DirecTV equipment, TVs. I unplugged TVs overnight, then powered them up in the morning. CBS still freezing.

DIRECTVhelp

Community Support

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13K Messages

2 m ago

We appreciate you taking the time to make sure we are aware of the issue. We'd like you to know that technicians are already working to fix the issue as quickly as possible. We apologize for this inconvenience.

Joseph, DIRECTV Community Specialist

New Member

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3 Messages

2 m ago

Thank you, Some more info for you. We posted the issue we are having on our community Facebook page and 15 or so others have said they have the same problem.

DIRECTVhelp

Community Support

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13K Messages

2 m ago

Hi @ChrisHoag, thanks for bringing this to our attention.

 

Our customers satisfaction are our main goal, we will keep working on this to provide the service our customers deserve.

We appreciate your understanding. 

 

Daniel, DIRECTV Community Specialist

Bowecho20

New Member

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19 Messages

2 m ago

I’m having same problem with cbs and fox, area I live in is owned and ran by same company. Evansville, Indiana, they freeze and pixelate on all televisions in house and people live near by me having same trouble

DIRECTVhelp

Community Support

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13K Messages

2 m ago

Hey @Bowecho20, thank for letting us know the current situation.

 

I was checking on my end and there are currently no issues reported.

 

My best recommendation would be to reach out the network and see what is happening on their end.

 

We'll keep an eye out for your response.

 

David, DIRECTV Community Specialist

Bowecho20

New Member

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19 Messages

2 m ago

They said they don’t have any issues, but someone does somewhere

DIRECTVhelp

Community Support

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13K Messages

2 m ago

Thanks for keeping us updated.

 

We'll be checking further into this to get it fixed as soon as possible.

 

We appreciate your patience.

 

David, DIRECTV Community Specialist

New Member

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3 Messages

2 m ago

Just an update. Watched 4 or 5 CBS programs over the past 2 days. The freezing issue is gone now. Was something done to fix it? Thanks!!

DIRECTVhelp

Community Support

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13K Messages

2 m ago

Thanks for keeping us updated, @ChrisHoag.

 

We are glad to hear this, as we have been working to resolve it for every customer that experienced this issue.

 

Let us know if there are any other concerns that we can assist you with, we're her to help!

 

David, DIRECTV Community Specialist

DIRECTVhelp

Community Support

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13K Messages

2 m ago

Hey there, just checking by if you are still getting issues on your DIRECTV service.

 

In case you do, please let us know and we'll be glad to help!

 

David, DIRECTV Community Specialist

Bowecho20

New Member

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19 Messages

2 m ago

Yes still having trouble on same 2 channels only

DIRECTVhelp

Community Support

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13K Messages

2 m ago

Thanks for keeping me updated.

 

Is there any way you can check with your neighbors to see if this issue is only happening with DIRECTV?

 

David, DIRECTV Community Specialist

Bowecho20

New Member

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19 Messages

2 m ago

It does on off air antenna also , don’t believe it’s a directv problem it’s the 2 company that owns the 2 channels, they won’t answer my emails.

Bowecho20

New Member

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19 Messages

2 m ago

Meant 1 company Wevv 44 and fox 45 Evansville Indiana, maybe they listen to yall

shannon02

ACE - Expert

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15.6K Messages

2 m ago

While DTV can help them they can't fix the channels problems only they can.


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