$220 false alarm bill from the city

AT&T Digital Life Siren is Wireless, Not Hardwired. LAPD on Site After False Alarm.

We had Digital Life installed; replaced ADT. We had a very solid hard wired system. BTW, when the hardwired system is removed you cannot go back; the wires are cut.

ATT DL has been to my house 5-6 times maybe more. The installation was nothing like described in the ATT store where I signed up. Many many problems.

Our last service call involed the signal from the cell tower; or so I was told. After 5-6 other service appointments, the tech wanted to move the box from our basement to the master bedroom. Said the signal was weak in the basement. After 5 trips to my house, you are just telling me this now? OK.. So the box is moved to the bedroom.

That night, maybe the next, the signal drops from the tower right around midnight. I was later told there was scheduled maintenence at the nearest tower. Because the signal was lost while the alarm was activated the alarm went off.

Here it is, if you can beleive this.

The siren is not hard wired so there is no signal from the mothership (main unit) to the siren. The call to my mobile was not answered. And ATT did not appear to call anyone else.

ATT sent LAPD to my house. We keep our gate locked (kids, dog). LAPD jumps our gate and comes onto the property. We never woke up. We had a guest in the guest house who said we were home.  I learned about this hearing the voicemail the next day.

LAPD has a reputation. You dont want them juming your gate at midnight. Very luckily, nothing hapened. But you do not send the PD armed to your house for a false alarm. Not a safe situation.

I called ATT.. they did not have an answer about why the unit does not have a $1.00 speaker hard wired into the unit as an alarm. They also did not know if the service had completed at the Tower, but the rep said he'd call back the next day to let me know. 

Well that was a month ago and we have not turned on ATT Digital Life since. Never got a call back.

And we received a $220 false alarm bill from the city.

We have the door package, and that is convenient. And I like the text notifications, and mobile app.

ATT Digital Life is in beta. I am CEO of a software company, I know bugs; and early versions of a system.

Know this before you sign up.