Teacher
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9 Messages
3rd Party Apps not working, saying I am not a subscriber
I am going to add my voice to the choir, here. It seems that this problem has been going on for at least a month. I don't think it's a stretch to say that the ability to use apps for NBC Sports, BBC America, Fox and others is a major reason for subscribing to cable and it's absolutely amazing that a company as large as AT&T would allow this problem to go on for months and at this point, the only logical reasons are technical incompetence or outright fraud.
About 16 months ago I was forced to quit Uverse (which I loved) because even though I was only moving 6 blocks, they didn't service my new house. So I got Spectrum. Which I (mostly) hated. However, when this problem happened with them, it was solved in less than 24 hours. I've remained a loyal AT&T wireless customer for well over a decade (and except for that 16 months) have been a cable customer for the better part of that time as well and have touted their superior customer service far and wide. Well, that seems to have gone down the toilet, as far as I can tell from the posts, here.
Either AT&T are hiding a serious breach, are deliberately slow-playing this fix (for what reason I won't speculate) are simply don't care enough to fix it. I am all for believing that a technical problem could be this bad, but why not come clean and admit what's going on because you're making a LOT of customers very angry.
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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3K Messages
6 years ago
Hi all,
Just confirmed that out network teams are aware of this. It is recommended that you use the U-verse app, as a temporary solution, to watch content.
I do not have a remedy time but assure you our engineers are working to fix this as quickly as possible.
ChrisZ, AT&T Community Specialist
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ATTHelpForums
Community Support
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3K Messages
6 years ago
Hi @MarkInLou,
Sorry to read of the trouble you are having trying to access the apps. I am here to help you get the bottom of this but will need to ask a couple of questions.
Are you able to sign into your U-verse account at www.att.com with your member ID?
Also, can you tell me what U-verse packaged you are subscribed too? U200? U-Family?
Thanks in advance!
Chris
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chitwood1417
Contributor
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1 Message
6 years ago
I have the exact same issue with HBO and WatchESPN. Not being able to stream these on my desktop, nor get the apps to work on my iPad is very frustrating.
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MarkInLou
Teacher
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9 Messages
6 years ago
Chris,
I am able to sign in with both my user IDs and I am subscribed to U-300.
Thanks,
Mark
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Daisy’sOwner
Tutor
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1 Message
6 years ago
Hello,
I have the exact same problem.
I called AT&T a little less then a month ago and was told that an email had been sent within the company. Apparently, this was a problem that the company was aware of and were working to resolve. It has been almost a month. How long does it take to resolve an issue like this and why has this not be explained to AT&T’s customers?
Ready to switch!
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MarkInLou
Teacher
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9 Messages
6 years ago
What I don’t understand is how this problem could go on for months. It’s inconceivable that a company as large and technically advanced at AT&T could allow this to happen and this is starting to affect my ability to do my job, which is, obviously, a serious problem.
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MarkInLou
Teacher
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9 Messages
6 years ago
Once again, the Uverse App is useless. Who wants to watch TV on a phone? I have an Apple TV in my office loaded with he 3rd party apps that I need but...there's no Uverse app on Apple TV or on Roku. This is absolute garbage. It's been months, now. Why should we all continue to pay for a service that doesn't work as promised?
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MarkInLou
Teacher
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9 Messages
6 years ago
Looks like it's fixed! At least on my Apple TV. Haven't tried Roku, yet.
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LoneiT
Teacher
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11 Messages
6 years ago
Having the same issue after getting my services a week ago. This really is ridiculous and there is no reason that a company as big as att would let this continue to be an issue for so long. They're being dishonest and almost fraudulent at this point. I was assured that I'd be able to watch on demand and stream 3rd party apps before I ordered service. If not, I wouldn't have ordered it. They have less than a week to fix it or I'm ghost. and I hope everyone else will leave too.. maybe they'll value their customers and honesty a little better when they lose a ton of customers.
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Littlejc
Contributor
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2 Messages
6 years ago
I have the same problem. I specifically asked when I signed up & was told no problem. Works great. Have 2 LONG calls to customer service & talking to people who did not know what the A&E channel was ( how about educating your staff on the products you offer) & barely spoke English - finally got a supervisor to admit it was a”techincal” issue with ATT & 3rd party apps since December, 2018. That is just sad & pathetic that they can not get their act together. There response is to use their app BUT you can not see historical episodes on the ATT app. VERY disappointed in Customer Service.
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justin275
Teacher
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14 Messages
6 years ago
There's posts on this forum that mention this issue going back to 2015. Some people end up getting their issue resolve somehow so it is able to be fixed.
I'm in the same camp as many others, none of the apps work on any platform. I've spent a couple hours with AT&T on the phone explaining the problem to them, they go do research, come back and tell me the same thing as what they tell most. They blame the apps, to which I point out that's not the problem because it's all apps, not just one or two, then they say it's an outage and it's being worked on, then they say you should use the U-verse app as a workaround.
@ATTCares and @ATTHelpForums provide pretty typical responses to some of these forum posts and usually go silent after one canned response.
It's frustrating.
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