Mentor

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21 Messages

Saturday, May 12th, 2018 2:57 PM

An unexpected error occurred?

After several days of the U-verse app being unable to connect, it works ONE day. Now it won’t display favorites, so I try to log out and back in, and all I get is "An unexpected error occurred".

 

 I'm seriously starting to think about xFinity. I’m fed up with the declining reliability of U-verse!

ACE - Expert

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28.3K Messages

7 years ago

There are several other posts about this issue.  Seems to be a widespread problem (me included).  Let's hope someone looks into it soon.

Contributor

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1 Message

7 years ago

Having the same trouble. Getting tired of unreliable service especially when rates keep increasing.

ACE - Expert

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28.3K Messages

7 years ago

It seems to be working now.

Mentor

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21 Messages

7 years ago

It’s back up as of right now - hopefully I’m not jinxing it! The most frustrating aspect of all this is ATT's silence. And while they have their own share of problems, at least xFinity offers higher speeds…

ACE - Expert

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28.3K Messages

7 years ago

Did you notice the "Neilsen Measurement" notice when you logged on?  I've never seen that before and I'm wondering if it was down while they added that 'feature'.

Contributor

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1 Message

6 years ago

I’m tired of getting this error.  I get it on my Kindle Fire and my iPhone 8.


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