Contributor
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2 Messages
Can't access 3rd party apps
I am unable to sign into any 3rd party apps such as HBO Go and Showtime Anytime. It states that it's unable to verify that I'm subscribed to these channels. My package includes HBO and Showtime, which was verified several times when I went online to chat with AT&T support. The first time I was assured it would be fixed within the hour and that I would be notified. It definitely was not fixed. I contacted AT&T again and spent well over an hour with their support going through all the methods of registration, resetting router, creating sub-account, etc. I was referred to 2nd tier support who after reading through my issue, quickly said they are working on it and I would be contacted once it was resolved and to just use the u-verse app, which is not useful to me. In researching this, this issues appears to go back as far as 2015?!! When signing up for AT&T, I specifically asked if I would be able to access these apps, as I used them frequently and was able to successfully access for years via my Charter account. I've just read through many, many, many accounts on this forum of people experiencing the same issue easily going back to 2017. Why does this continue to be an issue? I'm already regretting changing over from Charter, where, while things could have been better, when I encountered the same issue at the start of my service, technical support resolved it within 30 minutes of calling and while I was still on the phone. I wasn't given an inadequate suggestion to just use their app, instead of the 3rd party apps, which doesn't offer the same amenities. I'm reporting this to BBB. Totally unacceptable.
3rdpartyappwoes
Contributor
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2 Messages
6 years ago
Maybe this will help some people encountering the same issue. I contacted AT&T support again. I had created a sub-account. When I tried this workatound logging into HBO Go, the message I received was that it was a sub-account and that the primary account needed to be registered first. I told the initial person who was helping me and after she had determined we had already gone through all the other triage steps in previous sessions, she transferred me to the technical support team. I explained the message I received. I had also linked 2 access IDs. She said she could help me and sync'd my accounts. Once she did that, I was indeed able to sign into my 3rd party apps! So those who still continue to have issues with being recognized by the 3rd party apps, perhaps it's a syncing issue. I hope this at least helps some of you who have similar issues.
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