2 Messages
Can’t log in uverse app on ipad
Can’t log on to uverse app, I used to be able to watch tv there. It keeps saying it needs valid user name but have tried using the known one and can get into myatt just fine. Called in and after 25 min, told me the app is down! I have been trying for 2 weeks. What could be the issue?
Accepted Solution
Official Solution
gr8sho
ACE - Professor
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1.5K Messages
3 years ago
@joysfyre1
AT&T no longer allows use of any userid other than the Uverse member ID or associated subaccounts. Go to att.com and locate the information in the profile section. While you're in there I'd unlink those email accounts as well.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
We'd be glad to help you log in to the U-Verse app on your iPad, joysfyre1!
Please try gr8sho's helpful suggestion and let us know if it worked or not.
We'll be here if you need further assistance!
Aminah, AT&T Community Specialist
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joysfyre1
2 Messages
3 years ago
@gr8sho, THAT WORKED…Using one of my sub accounts it let me in, weird. Versus letting in as the primary user that I use. Thanks for your help, never used that particular sub anymore.
joysfyre1
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