Contributor
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1 Message
Can't login to U-Verse App
Plain and simple; your app does not work.
I can login on the website and mobile website fine, but when I try and login on the App it says "Login Required - Please log in with your U-verse Member ID" which I've done 100 times and it doesn't work.
Seems rather ridiculous for a company of this size to have a broken app.
The list of "Troubleshooting activities" is a joke - reset my entire Cache because your app is terrible? Factory reste my phone?
Very irresponsible - please explain what I need to do
DIRECTVhelp
Community Support
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254.4K Messages
5 years ago
We're here to help, @TerribleApp6969.
Your Member ID may not be the same as the information you use to sign into myAT&T. Member ID's are the AT&T emails that are created for U-verse TV and Internet services.
Please make sure you are using the Member ID for your U-verse TV services when signing into the app.
We hope this helps.
John, AT&T Community Specialist
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OManson
New Member
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2 Messages
5 years ago
I am having the exact same problem. I even reset my password and it still does not work.
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Pkslowik
1 Message
3 years ago
So do I and I spent around 10 hrs and 6 phone calls. It’s a joke. the last call they were supposed to call back. Never did. Earlier the att store said oh yeah someone just walked in with same problem it will be fixed tomorrow . Never has worked. This combined with the I ‘can’t use my pc to view if I don’t have DirectTV’ joke will likely send to find a company this is aligned with times. My grown kids already changed
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
We'd be happy to help you get signed into the U-verse app, Pkslowik!
Before we begin, we suggest that you create your own new thread, since this one is 2 years old and could end up getting closed. Please be as detailed as possible so we can find a resolution for you.
We look forward to working with you!
Aminah, AT&T Community Specialist
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Dbj776
2 Messages
2 years ago
How do I find my verse user id? I have always used mtpy email address
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