Contributor
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2 Messages
Ellen degeneres show
I could not get Ellen show today.. I could see it was on in the guide preview little pic but was black screen when the channel was selected. All other programming was working properly. Black screen said it was network but programming before and after was ok
DIRECTVhelp
Community Support
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255K Messages
6 years ago
Hey there, @Martgc!
Just to clarify, is everything back to your regular programming? You aren't seeing a black screen anymore?
Let us know- we'll be here to help!
Donovan, AT&T Community Specialist
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Martgc
Contributor
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2 Messages
6 years ago
It is my favorite and I record it every day. I thought it might be on the DVR but was blacked out there also.
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DIRECTVhelp
Community Support
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255K Messages
5 years ago
Thank you for the information, @Martgc.
We're not sure why you received a blackout for the 1 hour of the Ellen Degeneres programming on that channel. Typically, blackouts apply to sports broadcasts due to policies put in place by the network, league and team.
It is possible that the channel airing the program at the time had a blackout restriction put in place, because the program was airing on a local channel instead of the one you selected.
If you experience the programming problem again, please reach out to us so that we can investigate further.
We apologize for any inconvenience, and if you have any other questions or concerns about your services, please let us know.
John, AT&T Community Specialist
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