Tutor
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2 Messages
Every time I turn on my TV I have to reset the u-verse box. What can I do to prevent this?
Every time I turn on my TV I have to reset the u-verse box. The TV just says "searching for signals." After I reset the box and it cycles for a couple of minutes it finally turns on. What can I do to not have to reset every time I turn on the TV?
mibrnsurg
Expert
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4.3K Messages
12 years ago
How are you connecting to the TV?
coax, composite SD methods
component, HDMI HD methods
Is it going thru an audio receiver? Anything else you can add to explain things would be helpful.
Community Mgrs will be around for more help Monday.
Chris
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hank_2
Tutor
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2 Messages
12 years ago
It is not going through an audio receiver. It was just set up a couple of weeks ago and I can't get my service man or his manager to respond to my email or phone calls. It is set up to come on at HDMI. Thanks for your help/response.
Date: Sun, 18 Aug 2013 18:09:39 -0700
From: forums@att.att-mail.com
To: (removed for security purposes)
Subject: Re: - Every time I turn on my TV I have to reset the u-verse box. What can I do to prevent this?
Every time I turn on my TV I have to reset the u-verse box. What can I do to prevent this?
reply from mibrnsurg in General U-verse answers - View the full discussion
How are you connecting to the TV?
coax, composite SD methods
component, HDMI HD methods
Is it going thru an audio receiver? Anything else you can add to explain things would be helpful.
Community Mgrs will be around for more help Monday.
Chris
Reply to this message by replying to this email, or go to the message on U-verse Community Welcome Center
Start a new discussion in General U-verse answers by email or at U-verse Community Welcome Center
Following Every time I turn on my TV I have to reset the u-verse box. What can I do to prevent this? in these streams:
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Anonymous
1.9K Messages
12 years ago
You might want to try to 1) unplug the HDMI cable from the receiver 2) press and hold the power button down for 5 seconds to re-boot the box 3) wait about 5 minutes for the box to come back up and 4) plug the HDMI cable back in. Try this and see what kind of behavior you get after doing this.
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SadathCS
Employee
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77 Messages
12 years ago
Hello hank, if you continue to experience the same problem after performing the recommendations above there is a possibility you have a defective HDMI cable or TV receiver. I have sent you a private message to assist you further and determine the source of trouble.
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melissaneff123
Contributor
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2 Messages
11 years ago
We were just installed Wednesday 1/8/14 and are having the exact same issue. We have tried all the troubleshooters and settings on our tv. Is there a resolution for this? HDMI cable as well.
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aviewer
Expert
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3.2K Messages
11 years ago
Programmed by att/ok (simultaneously) - 977 - tv - att- enter (bottom right.
The sure fire solution is to remove the HDMI cable and use component cables,
http://www.amazon.com/Mediabridge-Component-Video-Cable-Audio/dp/B001ID829O/ref=pd_rhf_dp_shvl1
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tsbrady
Tutor
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1 Message
11 years ago
I am also new to uverse and was also having this problem and the solution I found was holding the power button down a little longer, I know it really sounds simple but after about a week of rebooting every day I just held the power button down about 5 seconds more and have not had a problem since
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aviewer
Expert
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3.2K Messages
11 years ago
I have said many times - when troubleshooting you have to check/try everything so that you do not miss an opportunity for a solution.
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melissaneff123
Contributor
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2 Messages
11 years ago
Thanks so much for your reply, we tested another tv and everything worked correctly, so we are gonna go get the component cable.
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jmc0159
Contributor
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3 Messages
11 years ago
Hi,
I have had this issue since I switched to Uverse back in Dec. 2013. I have switched out my receiver and bought a "better" HDMI cord, which was the highest quality cord Radio Shack sold. I have tried plugging it into to different HDMI outlets, unplugging & plugging other cords, rebooting/resetting and so on to no avail. It is now March and I'm still having to reset my box every single time I turn my TV on. It is especially frustrating when you accidentally hit the power button on the remote during an intense part of a show! There has to be a resolution to this inconvenience. Please help!
Mel
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aviewer
Expert
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3.2K Messages
11 years ago
It does not make sense that switching to component cables dod not do the trick.
Since you are turning on the TV first, when it actually works, try doing that from the start. Reprogram your remote as follows - att/ok (simultaneously) - 977 - TV-att -enter (bottom right).
When you hit the power button, it will power the TV first. If that does no work - att/ok -977-enter. This will power TV & STB separately.
Press TV - power - att-power You can find a delay that works.
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jmc0159
Contributor
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3 Messages
11 years ago
When I turn my TV on i get an "HDMI integrity error". I have to then press the reset button for 10 seconds for it to reset and then my cable turns on. I was advised to get another box. So I switched it out for a new one. Then I was told to buy a higher quality HDMI cord. So I did and it did not fix the problem.
-Melissa
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aviewer
Expert
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3.2K Messages
11 years ago
When using be sure to disconnect the HDMI cable from the u-verse box.
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oufanindallas
ACE - Master
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480 Messages
11 years ago
@jmc0159
Have you tried swapping boxes, if you have and the problem is still there, it's your TV. Try HD Component and you won't have those issues. As for buying the highest quality HDMI cable, doesn't make a difference if it's a $200 Monster cable or a $5 cable from monoprice.
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jmc0159
Contributor
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3 Messages
11 years ago
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