FireTV Uverse App

I'd refer you to the below thread where an AT&T rep provided a list of all the Amazon devices that are expected to allow installation of the newest version, and a surprising number of first/second generation FireTV devices did not make that list.

https://forums.att.com/conversations/watching-uverse-tv/uverse-tv-app-no-longer-available-for-download-in-amazon-appstore-after-latest-att-update-when-will-you-fix-it/661e9a77507e321bc5d5f303

Thank you for sharing link and other details. I did try to learn from chatting with Amazon and got to the point of deregistering/registering the device.  Most likely won't remedy compatibility, but in the process was re-emphasizing this issue with versions that should work with.

Hello @cackermann, we understand that you have issues with U-Verse App, and we’re here to help.

Try the following troubleshooting options from our Help and Solutions guide for the U-verse app:

1. Make sure you are using the correct member ID to sign in. 
2. Restart your device.
3. Delete the app's cache. This varies by phone, browser or device operating system.
4. Uninstall and reinstall the app.
5. Verify that you have the latest software/operating system on your device.
6. Turn off other apps that may be in use.
7. Make sure you have U-verse TV service and an appropriate package. If you don't have U-verse TV, you can see if it's available by signing in to your account at att.com.
8. Reset your password. This can help sync your account.
9. In some instances, restoring the phone has resolved app function.

How to fix the app from a computer or browser:

• Update the browser to the latest version. Check our list of supported Operating Systems and Browsers.
• Close the browser and restart it.
• Delete the cache and cookies.

Let us know if any of these suggestions helped, or if you need further assistance!

Thank you for contacting AT&T Community Forums,

Tess, AT&T Community Specialist.

I have the same issue with my Fire Tablet and Fire TV.  I have updated, cleared the cache and reset my password and nothing works.

Hi @tkaem, we understand your concern. Let's get  the assistance you need in accessing the u-verse app.

We appreciate your efforts in attempting the basic troubleshooting steps.

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page (https://www.att.com/support/contact-us/) to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you for contacting AT&T Community Forums.

Jasmine, AT&T Community Specialist

We have called you and the gentleman said that he would have the upper tech department call us back last week.  We have yet to hear from anyone.