Tutor
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2 Messages
Help using third party apps
I am unable to use apps such as Nick Jr., TBS, or HBOgo to watch videos. When I attempt to watch them, I choose my provider, then I get the same message, "Contact ATT Uverse for further assistance." I have the package of the channels that I am trying to use the related apps. I also have no trouble at all with my internet. The problem only occurs when I try to use apps that require Uverse. I have tried live chat and they said there was an outage. Try again later. No luck. I called a week later and spoke to a woman from ATT and she was unable to fix it, said a supervisor would call back, and I received no call back. I am out of ideas. Anyone have luck fixing this on their own?
DIRECTVhelp
Community Support
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255K Messages
6 years ago
Hello @lmv15108
We understand you're having issues with 3rd party apps.
This is a known issue with third party apps and is being worked on to help get this issue resolved. Until the issue is resolved you can sign into U-verse app to watch your show's.
Charles, AT&T Community Specialist
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lmv15108
Tutor
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2 Messages
6 years ago
This response is unacceptable. This is an ongoing problem that has not been resolved after months of not being able to use third party apps. Using your app is not helpful. It's unfortunate that the company doesn't return phone calls as promised or uses the excuse of "an outage" for several months.
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bg1982
Contributor
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1 Message
6 years ago
AT&T is either lying to all of us or they have terrible technical people. How can it take months to fix this problem?
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Carmenfarrar
Contributor
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1 Message
6 years ago
I am also having this issue w WEtv and A&E. Just started. Never had issues before.
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chaosfinity
Contributor
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2 Messages
6 years ago
This is happening with all third party applications. This error shows AFTER you select your login account on the uverse website.
https://loginprodx.att.net/FIM/sps/auth?FedName=ATT-ADB&FedId=uuid2b03a1d7-0139-1cca-be40-d32385710be9
An error has occurred
2019-03-10T13:53:31Z
This error was caused by an internal/unexpected error on the invoked protocol module leading to the exception displayed below.
Please validate configuration of the executing protocol and environment.
This is not a problem with the SPS.
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