Tutor
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5 Messages
I can no longer access HBOgo, need help!!!
I am definitely an hbo subscriber through uverse. I have been using hbogo on my macbook and the app on my android for months. All of a sudden I cant log on. I get an message popup thats says Im not subscribed to HBO. It wont even let me go to the section where I would enter my user name and password. This is unbelievably frustating since using hbogo is the ONLY reason I got uverse in the first place. I need help. I cant seem to get it from att technicians. The other day I spent over an hour talking to a tech who reset my modem from her end and tried a couple different things. Nothing worked. Please help!!!!
ATTU-verseCare
Community Support
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865 Messages
10 years ago
Hi @djbuttakupp,
I am sorry about the issues you are having with the HBOgo app, but I will be glad to help. Make sure you are connected to your home network. After that, try uninstalling the app and installing it back on your device.
Hope this helps.
-David T
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djbuttakupp
Tutor
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5 Messages
10 years ago
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Signaladviser
Guru
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257 Messages
10 years ago
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djbuttakupp
Tutor
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5 Messages
10 years ago
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ATTU-verseCare
Community Support
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865 Messages
10 years ago
Does the HBOGo work when you are on your Cell Phone's Wireless service?
-David T
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djbuttakupp
Tutor
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5 Messages
10 years ago
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ATTU-verseCare
Community Support
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865 Messages
10 years ago
There may be an issue with your account profile. I will be sending you a private message to gather more information and investigate this issue further.
-David T
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djbuttakupp
Tutor
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5 Messages
10 years ago
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asilvestr1
Contributor
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1 Message
10 years ago
Was this ever resolved? I'm having the same issue. No changes to my u450 account and boom, can't access HBOgo any longer. Says its not included in my subscription.
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ATTU-verseCare
Community Support
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865 Messages
10 years ago
Hi @asilvestr1 ,
Sorry for not putting the solution in the thread. We were able to get the issue resolved. After uninstalling and reinstalling the app and a quick update on our end, we were able to get everything working.
I will send you a private message, so we can look into this further for you and work towards getting this issue fixed.
-David T
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