Contributor

 • 

1 Message

Sunday, October 7th, 2018 5:11 AM

I have a giant grey gear in the center of my TV instead of cable???? I can use my ROKU and DVD playe

I am able to use my ROKU or DVD player...but my cable does not work? My wifi is working fine. My TV has a LARGE GREY GEAR in the center. 

ACE - Professor

 • 

8.2K Messages

6 years ago

I would unplug and plug it back in. When it's starting to load up, unplug it again. The third time it loads, let it load all the way.

 

Is it a DVR box or one of the smaller receivers? You may have to call in for a free replacement.

The good news:

These replacements are free. They come via UPS and you can use the same shipping box to return the defective receiver.

 

The bad news:

If it's the larger DVR, your saved recordings will be lost...but if you can't get it to load, they're lost anyway.

 

The good news again:

Anything on your list of scheduled recordings will be saved, however, you'll have to go back and hide channels...wait, that's bad news.


NEED HELP?