Tutor
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3 Messages
March 31st update broke the App
The forced update now doesn't work on my Samsung Tab. Before it worked fine. Now all local channels give me an error message RightsObjectRetrievalTask error with status 520 (QP2005) the folks on the call center are worthless. Uninstalled and installed 5 times. Other channels work. The 3/31/17 update caused the issue.
DIRECTVhelp
Community Support
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254.9K Messages
8 years ago
Hi @NewAppBroke,
We are sorry about the issues you are having with the app, but we will be glad to help. Do you notice this issue on any of your other devices? If your Tab is jailbroken, that may be the reason it is not working. Make sure it is updated with the latest firmware. You may even want to try to reset the device to see if that helps.
-ATTU-verseCare
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NewAppBroke
Tutor
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3 Messages
8 years ago
0
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DIRECTVhelp
Community Support
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254.9K Messages
8 years ago
Hi @NewAppBroke,
Post a review in the app store for the affected device. This will help alert the developers to an issue with updates to the app. Thank you for the feedback and for being the best part of the community forums.
-ATTU-verseCare
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