To move the modem, an ethernet jack must be active in the room. A tech came come out to perform this but there is a charge unless you know how to do this yourself.
If you would like a tech, we’ll need more details regarding your account and just sent you a private message via the community forums. Click here to reply back.
DIRECTVhelp
Community Support
•
255K Messages
9 years ago
Hi @VannaB222,
To move the modem, an ethernet jack must be active in the room. A tech came come out to perform this but there is a charge unless you know how to do this yourself.
If you would like a tech, we’ll need more details regarding your account and just sent you a private message via the community forums. Click here to reply back.
-ATTU-verseCare
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