Tutor

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4 Messages

Monday, November 30th, 2015 1:31 AM

My Television won't show a picture

Hello! My television says the following:
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HDMI2/DVI No Time Information


No Signal
(1)Check the cable connections and the settings of your source device.
(2)Press SOURCE on your remote control to select the connected source device.
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Everything is plugged in; the HDMI cords, the AT&T U-verse box, etc. I have no idea why this is happening. I've tried everything, and it won't show live television. Does anyone have a solution?

Expert

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3.2K Messages

9 years ago

@Quipso What HDMI port is the U-verse STB connected to. Your screen says HDMI2. Either connect the STB to HDMI2 or change TV selection menu to HDMI1.

 

If it is on the correct input. try turning the STB "OFF" so it shows thhe OK screen. If that works, turn the STB on. If you lose the signal, you have an HDMI incompatibility & component connection is recommended.

Tutor

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4 Messages

9 years ago

My HDMI is connected to the DVI port. I tried to change it to STB but it still reads HDMI2/DVI at the top.@aviewer

Also, how do you change to HDMI1

Expert

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3.2K Messages

9 years ago

@Quipso - what is model of your TV?

Tutor

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4 Messages

9 years ago

Wow, I totally forgot about this post lol. I switched to Netflix. Then I realized. Woah! My TV! Lol


Anyway here's my model:

Model Code: UN32J4000AF

Version No : ED02

NOTE: This is a Samsung Television

Expert

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3.2K Messages

9 years ago

@Quipso- I looked up your manual & see that it says to select the input by pressing the SOURCE button on the TV remote.

 

THe STB should be connected to HDMI1 for full function.

The HDMI2 input does not support Audio (because DVI does not support audio). YOu need to connect the red/white audio. Also, it probably does not support HDCP (which would be the reason for no video.)

Tutor

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4 Messages

9 years ago

It's now connected to HDMI 1 and everything is plugged in. I pressed SOURCE and it went to the Cable 6 channel. Now it's saying weak or no signal.

EDIT: I've pressed source but it's saying "This source is not connected. Please check connection again"

Expert

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3.2K Messages

9 years ago

@Quipso - Use up arrow or down arrow to navigate to HDMI1 & press OK.


NEED HELP?