2 Messages
New on demand Format
The new on demand format is awful! The boxes look like att is trying to be like the facebook 'likes' which suck anyway. Those big boxes you are using don't tell us a thing and certainly do not make navigating the on demand list easier, they make it harder. When I finally do get to a list the font is way to small, the layout gives me a headache and we need to go through far more steps to get where we want to go. Also, when we finally get to a list of shows we now have the title of the episode rather than date it aired. Who knows the show's titles in the right order? NO ONE!!
Who comes up with these ideas must be on drugs and don't you people trial new ideas with a variety of your population? It seems like you may have had 15 year olds trial it and forget asking adults for their opinion.
"if it ain't broke don't fix it"
codycooper864
Scholar
•
43 Messages
12 years ago
0
schmickie
Tutor
•
1 Message
12 years ago
Seriously? Tell me why this change was needed. Now it takes me 2:33 seconds (I just timed it) to do a search that used to take me 30 seconds. I pay for this service!! I do NOT expect that it will get worse.
I doubt this was a technically necessary change...they were trying to look like Netflix or something I guess but this is HORRIBLE!!!
I have not seen one person who likes this..I will not be recommending Uverse to anyone anymore until they fix this.
0
Ryan456
Scholar
•
69 Messages
12 years ago
Man so much complaining about one little feature should AT&T stop this new soft ware Uverse has created firestorm i think they stop it make changes and simplefy the new ondemand all i here is that its slow and hard to find programs these changes are easy to make if hopefully Uverse will listen .
0
Ryan456
Scholar
•
69 Messages
12 years ago
0
jt1955
Mentor
•
12 Messages
12 years ago
My view is, these BOXES are seriously UNDERPOWER and they keep adding more and more stuff, make them extreamly slow.
They need to STOP doing upgrades until they can REPLACE these OLD hardware.Or maybe check their servers"in their cloud".
I have the new On Demand menu, and it IS UNUSABLE.
0
shoe
Professor
•
89 Messages
12 years ago
It is just awfull and it freezes all the time
0
0
IBEW1
Teacher
•
4 Messages
12 years ago
Nice to see you had the time to move my post, but not address the issues. Way to go again ATT, keep proving that you couldn't care less about your customers.
I'll be looking for new phone service...cells & house, along with new TV and internet providers. So long to you and your crappy customer care.
[Inappropriate content removed]
0
0
shoe
Professor
•
89 Messages
12 years ago
Slow down it is not worth jumping ship over
0
0
mibrnsurg
Expert
•
4.3K Messages
12 years ago
What update and why does it suck, as I didn't get anything. 😉
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
0
0
americangame
Professor
•
265 Messages
12 years ago
Becasue a forum moderator has the ability and techinical know how to fix the VOD issues that are happening right now. They also have the authority to announce what is going on with the updates even though they aren't in the loop on as to what is going on over there.
0
0
Ryan456
Scholar
•
69 Messages
12 years ago
0
0
danadenni
Contributor
•
1 Message
12 years ago
I'm not sure of what updates ATT did this weekend but our On Demand is terrible...and so is the customer service that we spoke to on Sunday...they blamed our issues of not being able to purchase a movie ( because it kept saying not available ) on our Apple products in the house...where in the world did an answer like that come from ?...we have had Apple computers for 3 years ! Then the techs came to the house today and said it isn't an issue with the hardware but an issue with ATT itself...so where does that leave everyone ?..they don't know what it is and they have no idea when it will be fixed ! We are seriously thinking of going back to Xfinity...and they have no set limits of money on accounts so you can get 100 pay perview movies a month if you want !
0
0
bmsmb
Tutor
•
5 Messages
12 years ago
I just got the updated on demand download and now I cannot view any on demand video on my XBox (it works fine on my other receiver.)
I get a message "This video is currently unavailable or has been removed from U-verse On Demand. Please try again later." This is on every video, even the u-verse help videos.
0
0
brocmarc
Tutor
•
1 Message
12 years ago
Really AT&T...you can't even see the listings from across the room. Whoever came up with this idea / format should be fired. What a lack of customer insight! Looks like Netflix...but worse interface...once you select a movie...you can't even scroll titles from there...you have to go all the way back.
I wish I still had Comcast! Trapped with this crappy interface in my building. I'd switch in a minute if I could.
Good luck AT&T...I never recommend your service and now you've made my decision easier.
0
Trax32
Tutor
•
3 Messages
12 years ago
Who at AT&T came up with the idea that this change was needed, it was perfectly fine the way it was, now it takes WAY WAY longer to do anything with the On Demand section, it's horrible, didn't anyone over there notice this before they decided to make this change? Have you ever heard the saying, "if it isn't broke don't fix it?", this change is a perfect example of it. I really hope you guys change it back but I doubt you will.
0
0