Contributor

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1 Message

Saturday, July 13th, 2019 7:42 AM

no sound then frozen picture

Every show I record will get 2/3 of the way through the show loose sound and immediately freeze and can't watch the rest of the show when started over it stops at same place every time, and its lost forever. Any body else have this problem.

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Community Support

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255K Messages

6 years ago

Hi @lostandfound1,

 

We're happy to help! Run diagnostics and troubleshoot the audio and picture issues with the Troubleshoot and Resolve Tool.

 

Be sure to sign in to get the best troubleshoot options.

 

Let us know how it goes!

 

Aminah, AT&T Community Specialist


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