Tutor
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4 Messages
Not authorized for tv go apps
I have a subscription that allows for the tv go apps. Now when i try to unlock the episodes...by logging in with U-verse provider. Says not authorized... U-verse says it isn’t the problem is the third party administrator... the app says it is a setting on U-verse site. Out of 7 teps including managets.. didn’t know what these apps are. Help!
DIRECTVhelp
Community Support
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255.1K Messages
6 years ago
Hi @ConnieSue1955
We'll do our best to help! Can you give us more details about the apps you're using? Are you getting this error on multiple devices? Are you able to try any of them on a PC?
Aminah, AT&T Community Specialist
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ConnieSue1955
Tutor
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4 Messages
6 years ago
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DIRECTVhelp
Community Support
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255.1K Messages
6 years ago
Hi @ConnieSue1955,
I apologize about the issues you are having with accessing you apps, but I will be glad to help. With the U-verse Mobile app, you can do all this! You can stream your favorite movies and shows on just about any compatible Internet-connected mobile device you own, anywhere you go.* You can also record your shows if you are not home and live stream most channels outside of your home network.
Thank you for reaching out to AT&T's Community and Forums Team.
Lafayette, AT&T Community Specialist
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ConnieSue1955
Tutor
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4 Messages
6 years ago
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DIRECTVhelp
Community Support
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255.1K Messages
6 years ago
Hello again @ConnieSue1955
This could be due to a syncing problem with your AT&T profile. Go to the U-Verse app and make sure that you're able to sign in. If not, check to make sure that you're using the right credentials so sign in. You can also try resetting the password so our system can re-sync your profile automatically. Once it's synced correctly, you should be able to use the third-party apps.
Keep us posted.
Aminah, AT&T Community Specialist
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auraexkin
Tutor
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7 Messages
6 years ago
This is so ridiculous. So many people are having the same problem and instead of fixing it, AT&T never fails to blame the customer by saying the login credentials they are using are wrong or that it's their computer. I've been trying to get this issue solved for a while now and the only excuse I keep hearing is that there is an outage with 3rd party apps with no ETA of a fix and no idea of how many people are effected.
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ConnieSue1955
Tutor
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4 Messages
6 years ago
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DIRECTVhelp
Community Support
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255.1K Messages
6 years ago
Hello @ConnieSue1955,
We are currently experiencing issues with U-verse credentials not allowing certain 3rd party apps to view the content that the user is subscribed to under their U-verse service. Please be aware that we are currently working to resolve this issue as soon as possible.
In the meantime, our current workaround is to attempt to find the content you want to view in the U-verse App until a resolution can be found.
Alexander, AT&T Community Specialist
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auraexkin
Tutor
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7 Messages
6 years ago
@ATTCares FYI the more you push your Uverse app, the more frustrating your customers get. Also, your Uverse app is virtually useless because you guys don't have casting capabilities or apps for the TV. Why in the heck would anyone want to watch TV on their phones if given a choice??
Please stop saying that you're working on it when you don't have an ETA of a fix in place and throw around excuses of outages. I work in tech and if you were truly working on it, you'd have some knowledge of an estimate in place. Your customers aren't stupid. Also, the outage excuse makes no sense because all my neighbors have access to Uverse and we live in the same apartment complex. One of your supervisors yesterday had the audacity to tell me that I was lying and that no one's Uverse accounts work. Absolutrly horrendous customer service.
We will be cancelling in 2 weeks if the service isn't fixed.
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