Tutor
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4 Messages
Panasonic TV TC L42ET5-1 is connected to my 5268 Wifi but cannot reach the internet for any apps
Couple days ago -- and yes, right after my husband connected his new ipad to our AT&T Gateway -- our Panasonic smart TV stopped reaching the internet. So far today, I have re-booted the wireless receiver in the LR, reset the Gateway, logged into the Gateway and chose another wifi channel which gave me 80mhz instead of 40mhz. According to the Gateway, we have 17 devices connected (yes, we have 2 home offices: a PC desktop, 2 iMacs, 2 Mac laptops, another back-up Dell desktop, 2 iPhones, 2 printers). Per Panasonic's website I have tried setting an address to 8.8.8.8 and then 8.8.4.4. / re-entered all the correct IP addresses per the back of the AT&T Gateway. I gave the Gateway at least 5 inches of space all the way round it on the desk / the nearest speaker is a foot away on a higher shelf. Yup, the nearest AT&T fiber is two blocks away so we are working with a POTS DSL pair. Does AT&T's Gateway still support this TV? There is no longer Panasonic phone support for this model. My last call to AT&T support when this happened before said to call Panasonic. Next step? Thanks!
DIRECTVhelp
Community Support
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255K Messages
6 years ago
Hi @KimberlinaBIZ,
The issues you’re describing are in-line with router issues. There are two reasons that this would happen. The first reason would be that there are too many devices connected to your router. We do not have a hard limit for how many devices you can connect with one connection, but your router can only handle so many devices connected at a time. This is partially because it only has so many dynamic IP addresses it can assign, and partially because every additional device has to share your Gigabit connection, and may even be competing with each-other to be able to connect to the router. I recommend checking your router’s manual to see how many devices it recommends connecting at once.
If you login to the router at https://soc.att.com/2TfEQPk4, click on Settings, Diagnostics, NAT, you will see a line that shows the session table and how many are available. When it reaches 0, then processes will have to wait until sessions clear up.
If it starts getting low, you will see latency on your network, and issues connecting.
Dee, AT&T Community Specialist
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KimberlinaBIZ
Tutor
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4 Messages
6 years ago
Dee, thank you. I will check the sessions traffic -- am hoping not to have to buy a new TV. -- K
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DIRECTVhelp
Community Support
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255K Messages
6 years ago
Hello @KimberlinaBIZ,
Please let us know one you’ve verified the settings if you’re able to connect.
Mihai AT&T Community Specialist
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KimberlinaBIZ
Tutor
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4 Messages
6 years ago
Hmm. that bitly address above says "page not found. I will try to log in from the info on the back of the device. -- K
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KimberlinaBIZ
Tutor
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4 Messages
6 years ago
Here's the data from the NAT page on my device @ 1146 hrs PST 12Jan19:
Pinholes
Current Sessions
Total sessions available: 15480 Total sessions in use: 1052
This appears to say that I have the space, but maybe I'm missing something...
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DIRECTVhelp
Community Support
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255K Messages
6 years ago
Hello @KimberlinaBIZ,
Thank you for reaching back out to us with that information. In order for us to further investigate we will need some account information. We will be sending you a private message to your forums inbox (envelope located at the top). Please locate the message from ATTCares and respond with the requested information. We look forward to the opportunity to further assist you!
James C., AT&T Community Specialist
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