Tutor
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6 Messages
Periotic picture freezes and sound outages
In the last few weeks my Uverse screen freezes and the sound goes off. This only lasts momentarily about five seconds. It affects all of my receivers -- four wired and 2 wireless. I've tried resetting the receivers individually and resetting the entire systems, but that has made no difference. I don't miss much of what I'm watching, but this is very irritating. Any suggestions would be welcome.
DIRECTVhelp
Community Support
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255K Messages
7 years ago
Hello @SStock,
I am sorry to hear about your picture issues you are currently experiencing. I would like to provide help!
Have you tried out our Troubleshoot and Resolve Tool? Once there please Choose >Picture Issues. This will help diagnose where the issue is stemming from, also logging into your account will be a better experience while utilizing this tool.
Additionally, our eSupport article here on Troubleshoot sound issues will have steps to take to fix your sound and picture issues.
Please let me know how it goes!
Linda, AT&T Community Specialist
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SStock
Tutor
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6 Messages
7 years ago
Remember my problem is brief audio and video interruptions on all channels on all my TVs. These outages appear randomly and last only seconds. The solution suggestions you sent did not appear to address this issue even if they would load.
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DIRECTVhelp
Community Support
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255K Messages
7 years ago
Hi SStock,
Thank you for letting me know the links were not of assistance. Please provide me your account number, account name.
Does this happen on all the Tvs? Also, does this happen to a specific channel? How are the receivers connected?
Thank you for your time!
Linda, AT&T Community Specialist
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