Tutor
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6 Messages
Picture Pixilation only at night
For some reason regradless if we are watching in HD or Non-HD the picture starts to pixilate off and on but only at night, which makes no sense to me. I have in the past powered off the Modem and powered it back on to get a new IP address which sometimes did help but not anymore. It is very frustrating when tryng to watch TV. You can jump from the channel you are watching in HD to the same channel in non- HD and it would stop for a few minutes then start again.We have 2 HD TV's, 2 Dvrs and it happens on both of them no matter if you are watching 1 TV or 2 TV's and watching different channels. Like last night my husband was watching Football on CBS & I was in the other room watching HGTV. The line in from the AT&T box is copper not fiber optics my husband seems to think that is part of the problem and the demand is higher in the evening, we are probably 50 yards from the AT&T box.
Both TV's where pixilating, it was extremely irritaing.
Has anyone had this issue and was it resolved? I don't like to call tech support because in the past they have never been able to correct issues. The only way I ever issues resolved was on U-verse community forum.
JefferMC
ACE - Expert
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36.9K Messages
11 years ago
The pixilating could be caused by line errors inside your home or outside your home. So that we can better assist:
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getagrip_1
Tutor
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6 Messages
11 years ago
RG model is Awire 3800HGV 8
TV Receivers connected to RG via eternet
The only suggestion I got was to power off modem and power back on which I have done in the past doesn't work.
Yes both TV's have the same problem at the same time.
Sorry about hte football channel it was NBC my bad!!
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JefferMC
ACE - Expert
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36.9K Messages
11 years ago
The fact that you're using Ethernet for both Receivers and that they're both having issues at the same time points towards intermittent line issues.
I'd like to see statistics on your line from a tool developed by another community member, SomeJoe7777. Please download UV Realtime, install it, run it and post screenshots of the IP/Profile tab, Bitloading tab, Error Table tab, and Coax/HPNA tab.
To post screenshots in the forum, reply to this post and use the Insert/Edit Image button (it looks like a tree) in the post editor. One of us will look at your information and let you know what we think.
If you can't, or don't want to, run UV Realtime, then you can go to http://192.168.1.254 and browse around to the WAN statistics page, but they're better organized and analyzed in UVrealtime.
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getagrip_1
Tutor
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6 Messages
11 years ago
I tried to downlaod UV Realtime but it couldn't finish had an error of some sort. I wnet ot the http 192.168.254 and could not find WAN statistics page.
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JefferMC
ACE - Expert
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36.9K Messages
11 years ago
Actually, I think the RG calls is "Broadband".
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getagrip_1
Tutor
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6 Messages
11 years ago
morning.
Thanks
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getagrip_1
Tutor
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6 Messages
11 years ago
This is all I could find cc the Broadband Stats. I had to copy & paste couldn't get a screenshot attached.
Summary Status
Internet
Connected
DSL Link
Connected
Internet Details
Broadband Link Type
Built in modem - VDSL
Connection Type
Direct IP (DHCP or Static)
Current Internet Connection
IP Address
Subnet Mask
255.255.252.0
Default Gateway
70.140.188.1
Primary DNS
68.94.156.1
Secondary DNS
68.94.157.9
Host Name
Domain
MAC Address
MTU
1500
DSL Details
Modem Type
Built in modem - VDSL
Connection Type
DSL Line
COAX
Down
Up
User Rate
32200 kbs
5040 kbs
Max User Rate
59775 kbs
6696 kbs
Noise Margin
24.0 dB
10.0 dB
Attenuation
6.6 dB
5.7 dB
Output Power
14.1 dBm
-24.4 dBm
Protocol
G.993.2
Channel
Interleaved
DSLAM Vendor Information
Country {65461} Vendor {CXSY} Specific {852 }
Attenuation @ 300kHz
2.8 dB
Final Receive Gain
-6.0 dB
Ok
Traffic Statistics
IP Traffic
Bytes
Packets
Errors
%
Transmit
6877379975
37841432
0
0
Receive
891915867393
653264938
7
0
DSL Link Errors
Collected for 57Days21:25:59
Since
Current
Current
Time Since
Reset
24-hr int.
15-min int.
Last Event
DSL
Link Retrains
0
0
0
0:00:00
DSL Training Errors
0
0
0
0:00:00
Training Timeouts
0
0
0
0:00:00
Loss of Framing Failures
0
0
0
0:00:00
Loss of Signal Failures
0
0
0
0:00:00
Loss of Power Failures
0
0
0
0:00:00
Loss of Margin Failures
0
0
0
0:00:00
Cm. Seconds w/Errors
92
12
0
1:29:24
Cm. Sec. w/Severe Errors
6
3
0
1:29:24
Corrected Blocks
171933
39308
0
1:27:49
Uncorrectable Blocks
610
147
0
1:29:24
DSL Unavailable Seconds
33
0
0
57Days21:25:24
[edited for privacy-please do not post personal information]
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dhascall
ACE - Master
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1.4K Messages
11 years ago
@getagrip_1 About four years ago, I had all kinds of issues with TV pixelqating and finally losing signal altogether, mainly at night. It was an "outside" problem. Dew (and or rainwater) was getting into bad AT&T wiring and boxes. I would recommend that you send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you. They should be able to tell you if it is an incoming (from AT&T) or an internal (something wrong inside your house). Internal issues can be hard to pinpoint as it could be a "noisy" light fixture, power supply, etc....
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getagrip_1
Tutor
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6 Messages
11 years ago
this problem resolved. Thanks so much for the response cc the issue that we
are having. Also we didn't have any problem with pixilation last night.
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JefferMC
ACE - Expert
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36.9K Messages
11 years ago
On the whole your line looks good: 32M/5M, lots of headroom. However, you are getting some unrecoverable errors, which can cause pixelation. While your counts are fairly low for being up for 2 months, the last 24 hours count (which I believe means since midnight) is actually pretty high. It might be a good idea to reset the counters so you can see what the current rate of errors is.
PM'ing the U-verse cares group for help is the best way to get these errors cleaned up..
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