New Member
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2 Messages
Pixelation issues on TV
Every day there are times when pixelation occurs on our TV’s. What causes this? I did the online TV fix and no issues were found. This is sooo annoying! Do I need to try another provider?
New Member
•
2 Messages
Every day there are times when pixelation occurs on our TV’s. What causes this? I did the online TV fix and no issues were found. This is sooo annoying! Do I need to try another provider?
DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
We're here to help with your U-Verse TV receivers, @NCurtiss!
Do you continue to experience this after rebooting your gateway? This will correct any settings that may be causing the pixilation in your U-Verse TV.'
Are the receivers connected via Wi-Fi or wired via ethernet cable? The reason for this question is so we can troubleshoot the pixilation correctly!
We look forward to hearing from you!
CalebP, AT&T Community Specialist
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gr8sho
ACE - Professor
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1.5K Messages
3 years ago
@NCurtiss
Coax connected settop boxes?
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NCurtiss
New Member
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2 Messages
3 years ago
I see a cable coming out of the wall to the TV and the box on both TVs. The router is in a different area.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hi there, NCurtiss! Let's get this picture cleared up.
Pixelation is caused by a loss of signal to the tuner of the cable box. Since it has been discovered that you have coaxial cables going to your DVR/receivers, lets try this:
Did the pixelation return? If so, then next step is run the Troubleshoot and Resolve for U-Verse TV, select U-Verse TV as your option. You can sign-in to your account for a personalized experience.
If the problem continues, then you may need a tech to come visit you. We are more than happy to provide that option to you, or the Troubleshoot and Resolve tool, which was previous mentioned, may actually provide a way to set-up the visit for you.
Either way, please keep us updated.
Thank you for using the AT&T Community Forums.
Matthew, AT&T Community Specialist
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gr8sho
ACE - Professor
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1.5K Messages
3 years ago
@NCurtiss
If you’ve been working with atthelp, great. I can’t tell from here that the cable is coax, as opposed to an Ethernet cable. But, pixelization is something only seen with coax. As suggested, check all the fittings to make sure they’re nice and tight. You can even back them out a little to ensure there’s no corrosion. Short of that you’re looking at a service call.
My personal experience here is trying to fix was tantamountchasing windmills. I never could get coax to work reliably and moved to an all Ethernet plus wireless solution. Not saying you have to go this route but is highly recommended.
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Pharon
1 Message
2 years ago
We had the new 4G installed, and two TV’s have had problems with NFL games. The transmission pixelates, screen goes black, then it pops basil to normal. This happens several times during a game.
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Vicky7780
2 Messages
11 months ago
Pixelation issues on your TV may result from a poor signal, weak cable connections, or signal interference. Ensure all cables are securely connected, consider upgrading your cable service, and check for potential sources of interference. If problems persist, consult your TV provider or consider professional assistance to diagnose and resolve the pixelation issues for optimal viewing experience.
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