Contributor
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2 Messages
Problem with uverse, Firestick apps and single sign on
This past couple of weeks I noticed that tv apps like SYFY, AMC, Lifetime, etc which used to periodically aske for my uverse credentials and a app generated PIN now only asks for the cable tv provider name and supposedly connected using SSO. I noticed that an incorrect profile is detected and I am given the option to put in my valid user id and password.
But now, many apps are giving a NULL error message when trying to view programs. And even when using the Uverse app I get a message that I am not subscribed. Even when I logged in with my correct valid Uverse credentials. Anybody else? Any solutions?
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
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254.4K Messages
7 years ago
Salutations @mccunem
I know how concerning it can be, being unable to login to my streaming apps. No worries though I have found a way that can work for you!
This is a problem we know of and are currently working towards fixing. In the meantime however, I have found a work-around that has seen fair success so far. I’d like you to try the following:
1. Delete apps from your devices (phones, tablets, tv)
2. Create a sub-account from your primary account.
(you can view the full process on this e-support article)
3. Download and install the apps back to your devices.
4. Log-in with the credentials for the newly created sub-account.
Please reach back out to me and let me know if this works for you!
If you have any other questions or concerns, don’t hesitate to reach back out to us. I hope you have a great weekend
Alex, AT&T Community Specialist
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mccunem
Contributor
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2 Messages
7 years ago
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DIRECTVhelp
Community Support
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254.4K Messages
7 years ago
Good morning @mccunem,
I’m so glad to hear you’re able to watch these streaming services again! I love being able to watch what I want, when I want. The stream must flow!
If you have any additional questions or concerns, don’t hesitate to reach back out to us. Have a wonderful day!
Alex, AT&T Community Specialist
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Zabe1167
1 Message
3 years ago
I am having the same issue as reported above. All of a sudden the log in screen looks differently than before and says my log in is incorrect from my firestick.
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