Reset parental control

We can help you reset your parental controls, Swerdl6659.

Since you no longer have the PIN, you'll have to perform a disaster recovery on your receiver or DVR to reset it.

Just follow these steps from our DVR/Receiver Troubleshooting article:

1. Hold down the Down arrow key + OK key +Power key outlined in red at the same time to power down the DVR.

2. Continue pressing these keys until a gear appears on the screen and release the Down arrow + OK keys.

3. If the gear on the TV screen appears, wait until completion.

4. If the gear on the TV screen does not appear, repeat the disaster recovery process.

If you need further assistance or have any other questions about Parental Controls, let us know.

Aminah, AT&T Community Specialist