Contributor
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2 Messages
Screen goes to "click on OK to watch TV" never turns offWhen I click
When I click on the remote OFF button, the screen show "click on OK to watch tv" and the tv will not turn off. How can I fix that?
Contributor
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2 Messages
When I click on the remote OFF button, the screen show "click on OK to watch tv" and the tv will not turn off. How can I fix that?
skeeterintexas
ACE - Expert
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28.3K Messages
6 years ago
Which remote do you have: S10-S3 or S30?
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_xyzzy_
Expert
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3.6K Messages
6 years ago
You are probably moving the remote away too fast. Aim remote, push the off, and keep it pointing at the dvr/receiver and tv for 1 or 2 seconds. Give the remote time to turn off first the dvr/receiver and then the tv. They don't happen simultaneously.
Note, if you have an S10 remote you can actually see these two events take place. With the S10 if you push the power button you will see the AT&T button light flash and a fraction of a second later the TV button flash. It's a small time but you would be surprised how easy it is to move the remote away before the TV IR codes are sent. I do it quite often if I am not careful even though I know what's going on.
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rustyjonz
Contributor
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2 Messages
6 years ago
OK problem solved
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