showtime suite on demand movies have disappeared from uverse

More and more, the networks (HBO/Showtime/etc.) are putting all (most?) of their On Demand on their own app.  Just look at the OD choices for ABC.  Very little content there.

A million new routers is not going to change the way they decide to do business.

I've had UVerse 300 for 10 years and on 8/15/20 I no longer could access SHO-TMC-FLIX OnDemand MOVIES in Standard Definition.  I still have access to SHO OnDemand Series & Sports & New ... but the OnDemand MOVIES have disappeared.  I can still access SHO Movies in the Guide Section ... the ones that AT&T has decided schedule for different times ... so that proves the SHO SD signal is still coming through.  I have called AT&T so many times, talked with several techs and even had one come out to my house ... but nobody has even heard of this problem.  I am so glad that you posted ... so I am NOT the only one.  It must be an internal AT&T problem they need to fix on their end ... it is NOT an equipment problem,  We need to  make AT&T aware of this ... Keep me posted!

Aso ... if AT&T decided to change what channels they were offering with the On Demand Premium SHO-TMC-FLIX  Standard Definition Channels that customers are being charged for additionally ...  government regulations dictate that we must be notified in advance  (multiple times) that we were losing those channels.  Trying to tell us over the phone that it is now only available for HD customers would be illegal ... which I am sure they know.  (That is how Class Actions Suits start)  The techs just don't know what else to say ... but this can't be true.  I hope AT&T gets this fixed soon.  

All,

I finally received an answer from AT&T.  The Showtime/TMC/Flix is no longer being offered in SD on Demand.  We will have to subscribe to HD in order to to see Showtime/TMC/Flix on Demand.  I asked why we weren't notified of this change and why are we being forced to add additional cost to see those channels when they come with our package.  Unfortunately, AT&T stated that they had no control over it.  I also suggested that we received the On Demand Showtime/TMC/Flix channels in HD for free as we should not be forced into incurring additional cost.  Not good!

On my Showtime-TMC-FLIX, I see Showtime in SD and HD. However, I see very few titles.

You may want to use the Showtime app if you wish to watch other titles.

From the Forum Terms of SErvice

The Community Forum is not a venue for discussion of legal matters. Therefore, no such discussions are permitted. We reserve the right to delete inappropriate material.

ETA:  The Uverse Terms of Service require Binding Arbitration.  So your threat is not feasible.

I'm just an old lady on SS.

I was just informing you about the LEGAL TOS concerning both these forums and Uverse.

Like the old saying:  "Don't kill the messenger."

To Love04 ... Thank-you for that information.  I knew it wasn't an equipment issue and so glad I didn't listen to them.  I was not about to change out my DVR and lose all my recorded programs and series set to record.

I continued going higher up until I emailed the Office of the President.  Finally got a response and even THEY weren't aware that is what happened until they researced with their Technical Department.  They were able to send me the HD Signal JUST for the Showtime On Demand Channels and not charge me additionally. 

Keep fighting to make them do what it right.  It's a shame we are being put through this awful ordeal.  Big companies count on people just giving up.  In fact ... I was told they were happy that I kept going instead of just cancelling their services.  It just shouldn't take so much effort for the consumer in my opinion.  Good Luck to you!

I doubt they sent an HD signal just for one channel. Most times, the lowest representatives can give promo offers to offset the cost of any increase.

@baseballisback  Somebody's going to be in for a BIG surprise when they get their bill and they see that HD has been added to their account.

Then I simply go back to the President's office since I now have a personal direct phone #... Simple !  .

baseballisback and skeeterintexas:  I am not an (Edited per community guidelines) .  Believe me, I am not dealing with some low-level representative.  I have a direct phone # that gets answered by 1 person ... with a name and direct email address to go along with it.  I was trying to be helpful to give others with this problem a solution ... but guess you are not interested.  If you are happy with being taken advantage of and losing premium movie channels that you are still being charged for ... then  I guess you are satisfied.  I was not.  Have a good day!

Also ... I don't have HD for ALL my channels ... I only have HD for the Showtime Channels.   

Well then, you are special.

Unbelievable! I have 300 universe  I just noticed that I don’t even have flix on demand and sho very few movies and  no t m c on demand! I 

will be calling about this for all the $$ I paid for cable! Ridiculous !!