New Member

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1 Message

Thursday, January 2nd, 2020 4:40 PM

Sounds goes on/off

Recently, we are noticing that there is no sound (picture intact) coming from any channel on Uverse. This most often happens when the TV is turned off for a while, like overnight, then turned back on again. I used to be able to restart my receiver to get sound back, but that's not working this time. Neither is rebooting the whole system. The odd thing is that, when I turn on something else like Netflix, I get sound and then going back to Uverse the sound suddenly appears. Could this be a connectivity issue?

Employee

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41 Messages

5 years ago

If the receiver is connected through a HDMI cable try to unplug it and plug it back in. You can also unplug the power cable of the receiver let it off for 20sec and plug it back in

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