Streaming a uverse channel

Hello @Bama1953! Thank you for reaching out to us! We understand that you're experiencing issues while streaming any channel which is part of U-verse package. We hear you, and happy to assist you.

Please run a ⁠speed test, and make sure you have a stable internet connection. If you find any issues with the internet connection please try ⁠optimizing your internet speed.

If internet connection is stable, then as this could be application related issue. We recommend that you try uninstalling and reinstalling the app. This can help resolve any issues with the app’s installation or configuration.

I hope this helps. Let us know, how it goes.

For further assistance we're here to assist you.

Thank you

NateD,

AT&T Community Forum Specialist

I have tried uninstall and reinstall numerous times. It is happening on numerous apps, ESPN, ABC, NBC, CBS and any other broadcast channels that are in my U200 package. The app is checking to see if their channels is part of my package and my uverse is telling them no, not authorized. Definitely a uverse issue and not the individual apps. 

I have tried the chat function and no one has been able to help. I was on a chat yesterday for over 3 hours with 4 different agents and no one was able to solve my issue. The Uverse app doesn’t work on my iOS devices and when I try to steam a channel using the channel app such as ESPN it say I am not authorized to view it. That is what it is supposed to say when I don’t have that channel in my paid for package. Something in my system is not showing my correct package. I don’t have time to spend all day with an agent and I am mute and cannot call and speak to anyone. I would think someone at ATT would look into this issue and contact me via this forum with a solution. 

Do you get a paper bill or have you checked online to verify that you are paying for U200?  

I know that sounds redundant but that might be your first step.

Yes. I have paid for U200 since I first installed Uverse 10 years ago.