The sound bar will not raise in volume if we are connected to the U-verse box

The U-verse box will not go up in volume if the sound bar is on. The sound bar will work on streaming apps

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DIRECTVhelp

Community Support

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254.4K Messages

2 years ago

We'd be glad to help you fix your receiver's audio while connected to your soundbar, Covertrc!

Follow these steps to troubleshoot sound problems on U-verse TV:

Press Menu.
Scroll down to Help and press OK.
Select Information > Troubleshoot & Resolve > TV > Sound.
Select the Sound issue.
Follow the onscreen prompts.

Let us know how it went!

Aminah, AT&T Community Specialist

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